SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good but low landing
Good quality cotton briefs
they fit really good
Panties are very good quality, thank you
It's okay, it's wonderful. Excellent material, natural. On the Russian 46-48 took XL. They were small. Although the other store also took XL and were at the time. The firm on the labels is the same
Panties are excellent!!!! Thank you so much! And delivered very quickly! I'm very happy! Recommend.
Panties class! I take it for the third time. The size approached. Landing is low. Three weeks to Rostov. I recommend to buy. Thank you
Low landing plus malomerki
Thank you very much to the store, we will still order
The money was returned because by mistake sent different sizes. The store in communication is adequate. I put five stars because I took goods in this store and everything was fine. Just need to take the package and everything will be fine. ￼ B *** b
Thank you very much)))
The quality is not bad, but all 3 different sizes) pink are the smallest, but close to the size to khaki, well, the green ones are clearly larger. Although on all labels with the size of L.
Fully correspond to the description.
At 52 excellent, thank you, cool panties!
Quality is average, there are sticking threads and still very long delivery, ordered 23.06, arrived at the Post Office 30.07 (usually deliver in two to three weeks)
I take it for the third time, I'm happy with both the quality and speed of delivery. I will take more definitely.
Comfortable. For this money is straight well
Everything is wonderful and fast. Thank you. Recommend.
Thank you, everything is fine
Pretty panties. Nice stuff. The only thing, ordered 3 pieces of different colors and 1 White came a lot bigger size than the rest. I opened a dispute that the size does not match and I was returned some money for 1 panties.
Quality is average. The size came in different. The color palette corresponds to the selected one.
For such a price is normal. The fabric is thin, slightly translucent. All panties are slightly different in size from each other, see the photo, but not critical. At its 44th took M. Gray and white are slightly free, as if the size is larger, and black in the butt, I hope they will not sit even more when washing. The color corresponds to the picture. Delivery is not fast, to the Samara region were almost a month, ordered 08.07, came to the Post Office 03.08. I did not communicate with the store.