SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Panties Super! My favorite! I take 4 times! And I will take more! Washed 60,90 degrees and nothing is good, almost like new! Recommend
Good quality. Comfortable everyday panties. Received very quickly
Size fits, nice body. Red came almost stitched on the one hand, otherwise all good
As smart as the appearance and quality :) Feel free to order, you will not regret.
Cool. Order is not the first time. Size corresponds to.
Delivered in 1,5 weeks, faster than it was stated by the store. Quality good, size XXXL fit grew to 52-54. About 113. Look just like the photo seller, therefore publish photos don't see the point. Only white like a little less, but not critical. Fabric more cotton blend with something. But they still soft.
Shipping Volgograd area a little less than two weeks. Ordering for the fourth time. My wife likes the quality and design. Recommend store clearly.
Seller no complaints. A great product. But the size I missed a bit. The 48-50 grew. Need to order, rather than XL. Send back and perezakazhu.
At about 100 standards, but you can take a bigger size, style is too low, the price they 70R
They are very nice! They got more quickly than imagined. As described by the store. I think buy others products in this shop.
Good Pants. Do not sit high but not on the hips. The quality is good
About 96 XXL took, could take one size smaller. But low landing because normal XXL. happy shopping
Size L for parameters 62-92 good, if you like more room. If you take M will sit tight probably, who loves. In general, borderline state)) color does not like the photo a bit, not bright, and dusty pink, dusty blue and so on. Quality is excellent, joints and so on…
All went to his wife Shipping to Brest 18 days
Pants are wonderful, comfortable, buy to wear pregnant
Ordered April 22 and came on May 1, straight very quickly. Cotton panties, nice fabric.
super
super
Excellent panties! Not the first time I'm getting them. comfortable, size is good (got L for my S), they look nice and feel pleasant on body. Recommended for all girls!
Okay
I order not for the first time, everyone is happy! Size L for Russian 44-46 is ideal
Panties of good quality, pleasant to the body. very much stretch it was possible to order less for size, it would also be good. Product recommend! delivery fast! Thank you store!
Sending and delivery lightning. On about 100 ordered XL, seemed huge, but I do not drop down, quite comfortable. Thin of course, I do not know how much they will last. Slightly stuck out the thread, in general, sewing neat. Under the pregnant abdomen is very good, I recommend
The product is of high quality! Fast delivery! I am satisfied, thank you store!
Excellent cotton panties. On the hips 100 cm L suitable. High waist, visually lengthens the legs. The inside of the thigh does not crash. Sexy sit on the Pope