SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Pleasant to the body, cotton. The size on the Ob 102 perfectly approached.
Size in size, fast delivery, normal quality
The product corresponds to the description, the track was tracked. Melting is a little small, it is better to order a larger size. And in general, the quality is very satisfied! Recommend!!!
Very comfortable panties for every day. I buy a second time. Very like
On OB 97 size m is small, it was necessary to take L. And in general, the style itself is not quite convenient-behind the line is understated, the constant feeling that they fly. Let's see how long it takes. I did not communicate with the store.
The size approached, pleasant to the body, without any foreign smell, cool.
Panties of good quality, the seams are even. All Super
Excellent, I order not the first time!) delivery fast
All is well. The product corresponds to the description. But strange Batch One and sizes different
Ordered 11.02, in St. Petersburg arrived 21.02, by mail of Russia, was tracked completely At size 42 came well, the fabric was thinner than I thought. I expected that it would be denser, in general they sit well
Ordered on January 14, received on January 31 in SPB postomat sdek. Pleasant in appearance and to the touch. Out of 3 pieces, one was with threads, you can say almost marriage. When you wear them all the time you need to pull them up :(. It seems that the elastic band is not quite elastic or not so elastic.
Panties are good, XXL on my girth of hips 106 cm is good, does not press. The only thing that is bad is the gusset is not made of cotton.
2XL on the Ob 105 large, it was necessary to XL, can fit after washing
Size L for full 46 size. On the OB 98 cm are free, look like grandmothers. Very upset, reread the reviews to decide on the size... Also stretch well. I'll give it to someone. Came in 3 weeks
Cool panties, I really like it, after a couple-three washings until the view has changed))
Normal, good, but I'm afraid for a couple of months. Not dense, in general. Their L on dochkin M OK
On the girth of the hips 104 ordered XXL, perfectly sat down, freely. Quality is good.
I liked the linen, in size. Quality is also good
Each time I order, and each time they come different: and in shape a little, and gusset that color in color, then white, regardless of the color of the panties themselves. I love this color, but it's a pity that it is very quickly washed out and becomes not very:/But the shape always sits fire. About 95 cm, size m.
Panties are very good, on ob95 sits perfectly. I think here else to buy.
Fast delivery within 10 days All as in the description
Walked for a long time, almost 1,5 months. There are no pritenses on the quality. Stretch. Cotton.