SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Size approached, quality ex, not synthetics
Cotton tight jersey. Gusset from another jersey. Nice panties.
Very cool
The size approached 58 size, high
Panties Super!. Very good jersey, tight, not cheap. Good high landing. I will still order
Good quality, thank you
Excellent quality! On the OB 115 ordered 4 XL, they seemed huge but in the sock are good for those who like full-fledged panties, the navel does not close a little pulling does not roll-I
Goods, good, size approached! Delivery month! Thank you store!
Panties of good quality, cotton. At 50 size (108 ob) sat very well. Tight. There is even a good tightening. Good height, to the waist. I liked the quality and how I sat down. Recommend. It came fast enough.
At OT 76, OB 102 size XL approached well. Material is cotton. The parcel went a little longer than the calculation period.
The quality is good, the size matches.
Panties liked, landing High fabric elastic to the body. at 48 R suitable XL.
I advise all women 6 th order
Liked ordered a second time
Excellent, I'll buy more!
Comfortable
Good panties, I have in two colors, at 44-46 took L! Came up perfectly
At 54 size ordered 4XL just right. Silky, with a wide rubber band, high-quality sewing, came in a branded bag for 2 weeks, to the store Thank you very much, I will order more!
I bought it after delivery. Very steep trousers-super comfortable, high-quality material, similar to cotton. I'm very happy. The only thing that for tightening it was necessary to take a smaller size. So I will do it next order
Nice panties. Delivery fast
My wife loves the material Thank you received in 7 days c the 5 order
Cotton of excellent quality! I did not like that on black panties light gray gusset, but these are my picky. The product itself is quite dense, at the waist 76 cm, hips 100 cm, with a small pulling effect, or so with the size missed, it was necessary for a larger size size size size take (I took on the grid of the store XL). Landing is very high for 160 cm height. In general, I am happy with the purchase, for my money an excellent purchase.
Excellent quality. Fast shipping. Size fits. Thank you.
Nice underpants. Perhaps the best quality of those that ordered. at ob120 4XL just. very satisfied.
They are very comfortable and good quality this is my second order