SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery three weeks. Packed reliably and neatly. The bra is sewn qualitatively, neatly. The seams are even. The size of everything came perfectly. On the parameters OG: 98 took 42/95D. Everything fully corresponds to the description and photo of the store. The color is white. Lace is soft.
Size corresponds, for this price is excellent, the store sent the goods quickly, delivery fast.
Delivery of the parcel to Rostov ND took 1,5 months. I take it not the first time! Good bras for the whole price! Sewn qualitatively, do not shed and do not fade! On the volume of the chest 104 cm (Cup c) I take 40-90 (Cup d). Perfect for me!.
Corresponds to the price. Sewing quality. Very synthetic fabric and wide clasp. The insert inside is also synthetic. The size corresponds to the OG 112 cm, under the breast about 96 cm. Shipping fast.
Very beautiful. The figure. The size is as stated. Oooochen is happy.
I order the second time, very satisfied
23.05-05.07 (ordered, received) in Chelyabinsk, good, 44 100 + D, for 292 rubles, does not press anywhere, my parameters are: under the breast 93, height 170, weight 77, I'm happy, for a constant super.
truly the best store & best bras!! thank you so much!
Nice bust. In size.
The goods are good, the color matches, does not match the size, the cups are small. took the biggest, does not fit
Size 40D approached og103, 88 under the breast. Sits comfortably. Behind the wide strip with hooks in 5 rows. The only negative under the breast is a wide elastic band that is wrapped when moving, but in principle it is not felt
By mistake ordered-came the same as in another store (but without an additional extension of the fastening and a little more expensive). And so-a decent bust, beautiful.
A substantial bra. A bit too lacy for me. But it is like the description. All good.
Excellent bodice for its price. But I had to cut off the excess outside the edge of the fabric myself (the last photo). Generally recommend
Everything is fine, the quality is good
Everything is fine, the quality is super, I'm very satisfied)))
Thank you very much, came quickly, approached, took on og115cm
They are of very good quality. It's the 5 I ask for.
I ordered the second one. Wonderful lace underwear, keeps the shape, after washing in the typewriter does not lose sight. Thank you to the store for such goods.
These bras are just super! For a long time I buy this model, light camphor.
Very satisfied, quality fire, already 5 pieces ordered
Custom made for 30 days. Parcel tracking. Shipping DPD. Size corresponds to the description. The store sent the order very quickly, thank you!
Sits well. The size is excellent, as indicated in the table.
Very Good . Supper quality product .I love it. Sooooo good . Comfortable Brand new