SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just like the picture. Fine soft lining inside and perfect size for my daughter.
Bien material y muy bonita!
Oh, great. Good quality price. My daughter's gonna love it.
Very cool sweatshirt). It came quickly. The fabric is very pleasant to the touch. Very satisfied)
By the size I can not say anything, I ordered three sizes more, the quality is very good, pleasant to the touch, the goods came quickly
The sweatshirt is excellent, insulated, nice fabric, sat on a child with a height of 146 cm well, sits like an oversize, but it's now fashionable, the child is happy!!
Super!! In biso arrived quickly, the store is very good, meets the said, in 10 days or less the order was here, the quality of the sweatshirt is perfect, size S for 11 12 years. Perfect and fantastic color, I will buy again very soon.
Good sweatshirt, delivery 2 weeks. thank you, the child is happy
Duge is good thin, on the bike, thin on the warm spring weather
I arrive in good weather, really the print is excellent, looks good and is super comfortable!
20 days for can up to Indonesia Very satisfying My height 159 cm and weight 42 kg choose size XL and oversized when worn but not too oversized
Came 3 20 days in Mo, really liked On Rus 48-50 took XXL, sat perfectly
For 522 rubles. In general, super, S for size 42 villages as an oversize, taut)
It came hudami in Kharkiv for two weeks, the quality is good, I thought it would be synthetics, but in appearance as a jersey, the size S for 9 years is is is The child is happy!
Hoodies are very good, arrived very quickly, warm, and made of good material.
Very good quality, it didn't take long to arrive, corresponding size
Ordered on 02/02/2021. Arrived within a month on 28/02/2021. Everything is as described. No communication with the store. The size S is a bit baggy so don't order a size up. Just order your regular size. Or smaller if you want it to be fitting.
Although the drawing and the film, but I still really liked the sweatshirt. Just delighted! Delivery is fast and sent quickly-there is nothing to confess. The product corresponds to the dimensional grid. For such a price, everything is cool!
Perfect condition. Same as the description of the article. The fabric is very soft and the drawing is the same as in the pictures. Tip: order one size more than you normally wear.
Phenomenal especially speed