SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
After the item was received and wearing, it's good and charming
Love it! So pretty! Thank you so much :)
Great, makes a maxi neckline on small breasts (size AA). Good quality.
Great fast delivery this is the second time I take it
It came quickly. Super
Making up the stand shaped gorgeous. Strongly recommended. For small chest only (size B) No השתמשתי stripe extra, wearing together with dress for the wedding that La Part front slightly exposed.
I order the second one, everything is fine, for the chest of the first size is the most
The bra was received, made qualitatively, corresponds to the description, it was packed well, I can not write more, I still did not try on it, maybe I will add more feedback a review Delivery is fast, on the way combined with another order. Thank you to the store for the quality goods. To buy I recommend!
Super! Fast shipping to Poland
I love it is just as your description
The size approached perfectly, I wear 70 V
It's very good, just like in the picture,
I came quickly. It was necessary to take on size more
Very satisfied)) on the girth under the chest 70 took 32, in principle, well) the cup is incomplete B, afraid and took the bust a, you can wear it, but. I ordered another 34B. It came very quickly with the store to communicate
Everything came, such as in the photo)
They're just like in the photo I use a size 90A and I think I should have asked for one less they're okay with me but I think I would have held myself better.
I wear a size 90A and they suit me but I think I should have asked for one less to make them look good as I think I'm getting a little big. They're very pretty.
I ordered in my size but it barely even fit. It is a good bra but way too small. order up a size than your regular one
The bust is good, the thread cut and forward to wear). The volume of 85B/c approached the size of 38B. But at least I do not understand how to tie it to myself with an additional part so that the straps are not!
I received totally different item, but the store returned money for me. So, sad that i did not receive the product but good that everything was solved
I order not the first time, thank you very much
Everything came up, very well sits
I love it, it makes a very nice chest and is ideal for choice. The shipment was quick suoer. Very happy with my order
Exact to image and shipping very fast