SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
love this bag it's beautiful
Best store A+++
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Ordered 29.08. Has received 14.09 .. it is packed well, there is an unpleasant smell, but not critic. A little in the corners of the crumpled. In the rest everything is super.
Lovely bag nice and firm had a little bit of a smell but sprayed it with glen20 and good fast shipping to Australia
I came to p'yata, I want to turn my cat's lunch.
The bag itself is good, but it came crumpled and how to fix it is now unclear
Delivery is fast, the bag is excellent.
I charm good size color and excellent material arrive very fast before scheduled date
I came literally 10 days. Took on sale for 940 rubles. True Key chain did not put. Quality is super. I hope it will last a long time. I'll add a tip if something happens.
I liked the purchase I made.
The bag is great. I like it very much
Accurate! Good quality
The bag came quickly. The color and size is according to the order. Very strong smell of material before use to let out. There are no complaints about quality. Includes a belt and emblem. Inside the package to save the shape.
Came quickly advise the store and the goods
Very nice, just like in the picture. Shipping very fast. I recommend this store.
Nice handbag. Exactly as in the description
good product but the size wasn't what I expected. was looking for a medium size bag
I still don't get the product to say ok thanks
Exactly like the picture! Very nice product.
I loved it but it broke within 1 week
August days payment after August afternoon o'clock so receipt complete free. Area. If men's day is also relatively fast shipping Shipping time vinyl packaging, so the crinkle from each other. Product is glittered creates
The bag came a little crumpled, stuffed with paper-straightened.
The bag is not bad. Delivery is long, besides, for some reason there was no message that the order was delivered.
Came in less than a month. Quality corresponds to the price. Thank you to the store for the fast delivery.