SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
I arrive in excellent condition and less expected deo time
In size, everything came up, with can not but please. Behind the panties look Superski!
Everything is fine, simple and tasteful,-all-in!
Chic
Labai gražios, minkštutės, malonios kūnui no social insurance debt. Dydis atitiko.
Love! Gonna buy more
Good matereal and good finish and delivery on time
Good panties, sewn akuratno, the fabric is elastic, nowhere presses anything, does not prick. On OB 98-100 m well, does not press at all, L are already large. It seems to me and S would be right, but it is necessary that soft fat was not) Be sure to order more!
product looks stunning
Excellent, at 46-48 free!
Very nice
The color wasn't the same as the picture. It was more like an dark aqua blue. But, I love these anyway, so I still gave 5 stars
Thank you, like good ones, let's try to find out. Seller Thank you!
All as in the description. My wife really liked it. The goods came much faster than the promise.
Thank you! Very beautiful underwear and most importantly comfortable
I ordered S. on the hip circumference 92. Initially, they did not sit very well, because the upper ropes were sewn, if their spacer, then the panties will sit as in the photo as for delivery: on July 15 15 15, The fabric is pleasant. Product and store definitely recommend!!!
fit's perfectly....the lace is a bit too rough on the skin tho.
Shipping and fast delivery. Very nice color and cut. I make a 36/38 European and the size L suits perfectly.
In general, the underwear is not bad and pleasant to the body. But the size is larger. Attached specially 5th photo, there is also underwear size m, but as seen, the sizes are generally different. The fabric resembles tulle as in the village. with the store did not communicate.
this panties is very good quality it look the same as the picture
The color is beautiful. the description is accurate. The size approached. Thank you store. Comfortable.
Very nice design, good quality, recommended
The charm
Ordered 11.06 came 29.06. Beautiful, soft, do not press, but do not fall down. Do you like to wear daily pads? Forget it! Not with these pants! But they look hot, they do not take it away.
for great