SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The fabric is incredibly pleasant, sit amazingly, I liked it very much
these are made well. Almost identical to one's I have paid a lot more for.
Hello! Panties are great. Strings do not stick out, but the bow is so-so). Stretch, look nice, the sides do not change. In Rostov-on-Don were June 30, ordered May 25. I recommend the goods and the store.
Nice I like very much, quality well also according to its price
It's very nice and size L, it's very good for me to wear a 38 pants.
Just amazing in quality. Very pleasant on the body. Does not press anywhere.
At its 46 took 44-46, were more than that. Panties are beautiful, I will order a smaller size
Quality is super. It's all in time. The size is the same.
I ordered three colors. The best panties that I 've ever worn. True. On the skin you do not feel like without linen. Soft, nowhere does not rub and so comfortable. I am delighted
ok
Ordered 21.05, received 23.06. Panties Super, very beautiful, sit perfectly, one minus the bow extra, I removed it, thank you to the store, I recommend
Arrived well good quality recommended
Quality is good. On you it looks not like in the photo. High landing. Size grid is the same
The article complies with the description. Order received quite quickly, thank you
Nice panties
Liked, good, the popets will be super)
I love them very sexy
Beautiful, quality like nothing)
Llegó bien
It came quite quickly, fully corresponds to the description. The size approached, chose according to the table. Feels pleasant to the body.
bien
this are really pretty.
Quick arrival and all good
Very beautiful, perfect size and good material, happy with purchase will order more.
great deal