SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Goods arrived, but the store Fast sent him. Might have problems with the shipping. Money back
Order the third pair Soft, do not press At about 106 perfectly
Pay 19.03, thrown in box 12.05 long course. And G-string are normal. Photo can not put, no such function
Very beautiful and high quality. It's just love make more in other colors. Size fit perfectly
Size L will fit size m
I came much later, opened dispute. Long time coming But came
The quality is very good. His wife liked. Recommend.
Beautiful pattern, cotton gusset is present, but size m is more, hips 92 pinch slightly
Perfect!! Panties very comfortable. Very fast delivery in 8 days for France
Super comfortable fabric, and the size was very chosen, my wife loved it.
Panties came quickly. Quality is good, the fabric is dense, elastic, nylon is also durable, not disposable, the seams are sewn well, the landing is comfortable. I do not take it for the first time. I recommend to buy.
The store sent the goods, unfortunately, I did not send a notification on the Mail about the arrival of the parcel, and I found that the package went back, did not have time for. It's a pity, other underwear from this seller I received without problems, but this time there was a difficulty due to bad mail work, I had a lot of orders and did not have not have Money has been refunded via dispute
Good quality fabric, my partner liked it very much. It took him two weeks to arrive.
If you came to me with mail from Mexico Mr. honest postman and didn't steal packages like the other Courier
Very cool panties! Quality material fire! At its m took XL, but it was possible and L.
Very good panties. On OB 94 and from 70 m well, L took were large. The quality is excellent, they sit very well
Good Underwear, cotton gusset the fabric itself is very gentle, airy so that the underwear will not fit in or stand out under the clothes, at about 98 ordered XL.
Not bad panties) the material is pleasant, the size approached the Russian 42-44. Took for 160₽
Panties of good quality, you can take the size L on the volume of the hips 110, perfectly stretch. But they went 2 months, they did not communicate with the store.
The material is good, a little small, generally good)
Very cool. Threads do not stick out, the quality is good. On the Russian 48 took XL, came up perfectly. Came fast
Chic panties, the store umnichka, everything came up, the quality is good
Good trousers, stretch perfectly, size XL for a volume of 98 just right, sit well, I recommend!
Excellent selection, just what I was looking for. Thanks to the store