SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Good panties, cotton. Only this heart in one place stands out strongly when you put on your pants
Good panties, bigger
Good qulity
Correspond to the size, girth of the hips 94 I have, sat down well, the goods arrived on time
It is very nice when reality coincides with waiting. Excellent quality swimming trunks for everyday use. Soft, neatly sewn. On my size 48-50, XL sat perfectly. The shipment was not fast, but came earlier. All the pleasant shopping.
Corresponds to the description
To the touch is a natural material. The seams are even. It seems to me that they are small in size for 1 size. You could have taken more.
Good panties, size approached, thanks to the store, delivery fast, I recommend
Quality Underwear from this brand, size ordered for the volume of hips 102 cm
Cute, at 44-46 size L, delivery just over a month, fully corresponds to the description.
Everything is fast and high quality, I order not the first time! Thank you very much!)
I order already 4 times, quality goods at a pleasant price and fast delivery, I recommend the store
Chic panties. Quality at altitude.
Quality is good, Cotton
Soft, comfortable, in size. Corresponds to the description
For their money, the fabric is mixed cotton + fabric, pleasant to the touch. I'll take more. Mesh back durable
soft
Nice panties
The first time I write a negative review, the quality is not bad, but instead of 3 truseley came only 2 (pink forgot to put), probably the store they need, or, I will not open a dispute, but I will also order and advise even more. I will not order any more panties on Ali, you wait a long time and it's unknown what you will get. In its city I found better, and only 20-30 rubles more expensive. No point.
I loved them they look good quality and the heart touch looks very nice
Good ones.
the item just fine. Fast delivery.
Good Pants. Buy a second time. The volume of the hips 104 good.
Atejo per Menesi, atrodo neblogai, bet kažkaip noretusi, Kad būtu aukštesnis liemuo, daugiau medžiagos
Excellent item, quality nice and fast delivery, thanks