SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Like in the picture. Everything is super. Cotton, comfortable and soft.
perfect fit
Only two swimming trunks came. For some store returned the money. Thank you. The size approached. Comfortable.
They are awesome! I'm a fan! X
Very long went, more than two months and sent very long.
Cute. The material is nice. Soft. it looks very cute.
Very good and quality item. Many thanks for quick shipping and firstclass service.
At about 100 came up, but very low sit. And the black is smell like paint
Malomerit. On OB 94 L is small, I would like more ..
I loved them and just the size it is
Quality norms, fast delivery, I advise all goods and the store!
Excellent and beautiful underwear. My wife is happy. She wears M. ordered also M and guessed. Size one in one.
Very sorry but the goods never came! Money's back!
Pretty! Good quality.
wow what a bargain ❤️ these are so lovely, very happy with the product and postage was fast too . ⭐⭐⭐⭐⭐
Cool in all respects. Very happy. Recommend.
It's a heart on everyone's favorite line-it's something! Good dense cotton, perfectly sewn. I think that it was necessary to take more on the size, but these are quite suitable. 20 days that is not long for Israel. The store is welcoming, consulting. Recommend.
omg these underwear are the cutest n the fabric is comfortable. i will be reordering i highly recommend store. 3 weeks to get order from day i placed my order.
For 224 rubles normally and how now the price is allowed themselves to wear
timely delivery items arrived in good condition
Quality is good, you can take. On the OB 110 perfectly sat down. Cotton. The heart is well stitched, it will not break.
Great set. The quality is good, the seams are neatly stitched. Nice to the body. Size fits. Order sent fast. Seller recommend.
They look good stuff, but I see you guys.
Cute! They're stretching well. I hope they'll last long.
Many thanks to comrades from the sky! My wife is super happy! Took a larger size and panties perfectly fit the ass. The only thing is very sorry that after the events you know where, the price has doubled. But we hope not for a long time.