SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A good set of sewing quality, the fabric is pleasant to the touch, the threads do not stick out
The product is very accurate to the description but sadly the sizing is way off
Wrong colors and smelled so much of chemicals
Looks just like a the picture exactly just for the bows a lil wonky but that’s alright material is bit on the thin side but super comfy an affordable! Would recommend to buy from the store
The panties are most size l never XL are unfortunately too small
very nice :) M fits perfectly on hips 87
The quality of the fabric is good, the lining is excellent, the colors liked but there are two points 1) Small size! I took the table on OB 93, from 66 size L-were small 2) lace border on pair damaged (see photo) In general, well, I would like to order more, only my size and with untorn lace :)
The underwear is soft, the colours are pretty and look like the photos shown by the store. The only problem I identified is that I ordered x9 pairs in total - all have the Tag size "M" but some of the panties are different in dimensions (see photo - the green pair are about 2cm smaller on average).
In fabric they are super good pretty just like the picture. Size is small There are qe order one size more maybe 2 size more
I ordered large and am normally a small. It fits okay. Next time I would get the darker colours. The light pink is see thru. I don’t like this style much I like the higher waist ones better. Doesn’t feel like cotton. Shipped quickly.
I am very satisfied,delivery speed is very fast, the quality is also price-worthy, the design is very suitable for Asia girls
Great, the only bad thing was that 1 wasn't the size I ordered, everything else ok <3
Good quality linen, after washing did not fall apart, the threads do not stick out, stitched well! Thank you to the store for fast assembly and sending))
A little too tight
I find it good quality, just being totally cotton shrunk with the dryer. One was stained.
its good ywaaahhhh
Looking good,did not wear them yet. Fast shipping