SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shvidka delivery, nezvazhayuchi to viina. Handbag acuratna, Meni was like.
It is not as beautiful as the pictures
Delivery 2 weeks, in a special bag, the color is not light, like many in the photo, namely, as in the photo of the store.
this is so small compared to the actual size displayed. I feel cheated
The bag is straight cool, inside the lining, Eco leather, but not cheap, the belt is of course with a carabiner so-so in quality, but I found and bought separately separately separately
Slightly less than expected. And so will go
For such money, it's quite normal, the order came quickly
I prefer red like this. The soft leather feels super comfortable. It may need to be sorted after receipt. Because express shipping will be squeezed a little bit. The beauty of the exterior is lost. Sort it out a bit. Super pretty!
The quality is super. For this price I can get a bag like this. I am very satisfied! If it is a big brand bag. own it. I think it might cost hundreds of dollars.
Quality is good! The look is perfect! Super cost-effective!
I received the bag in less than a week. I am very satisfied with the appearance of quality and design sense! Super bargain!
Super fast logistics. I received the goods in less than a week. The bag is perfect, I love it.
Perfect! Super quality!
The leather is super soft and the quality is great! Excellent value!Because express shipping will be squeezed a little bit. It may need to be sorted after receipt. The beauty of the exterior is lost. Sort it out a bit.You can see its beautiful appearance design!
Everything is so satisfactory!
Delivery was very fast, arrived in about 2 weeks. Bag fits description. I will definitely recommend this store and will shop more.
Came 2,5 weeks before Astrakhan
Nice handbag! Just like in the photo. True, the smell was not very, but after a day everything was weathered)
Small, beautiful. I'm delighted, sewn very qualitatively. The color in reality is much darker, wine. I'll order more.
It's okay. It's not a good material.
excellent product ever i recommends 100* rating
Tiny handbag)
I do not know how it will be worn, but externally very cool!!!!
It came in a fast week for 2,5, the quality for 800 rubles with a small good. Grainy eco leather is good, which is smooth bad. Inside the place is enough despite the size. Comfortable. The strap of course is such a self and will not live for a long time. The accessories are as cheap as it is clear and spoils the look, if the whole was granular it would be presentable. In general, I recommend.
Very cool bag, chic I would say. It looks small, but the capacity is good.