SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
love this bag, best quality
Very worthy, looks super, ordered a sister, and I liked it so much that I decided to buy one myself, but only beige. Now looking forward!!! The store is pleasant and fast delivery!!!
You can buy this quality bag at this price! I like the color material size design.
Gorgeous sturdy bag that can fit all my essentials and then some inside. Also great color and have gotten compliments on it.
Handbag Super!!! For its price it is even more than expected. Made well, very high quality. The lock is very dense, the phone and something for a small exit into the light will fit quietly. Soft, the seams are neat. The only slightly cheaper strap and its accessories, but this is such a drop in the sea of delight from this handbag.
Arrived very fast! Received the goods in less than a week.
Perfect bag, super comfortable to the touch, super quality!
I came earlier. Delivery fast to Moscow. Very satisfied with the purchase) neatly packed was everything, in polnik. She's incredible! I fell in love)
I am super satisfied with the bag! Received the goods in 5 days, the logistics is super fast!
Very cute, smaller than I thought. By cons he was missing a nail on the side, I had to rafistole it.
Compact, but roomy
Very pretty, but too small, you can't put much inside the bag.
Nice handbag. Looks small, but roomy.
beautiful , but small
A good handbag, very neatly made. Matches the photo. Recommend
small/petite bag but big enough to hold all essentials. want to buy in red and black next!!
Very accurate! Lovely bags.
Small, comfortable, compact, original.
Very nice bag and it has a good quality.
Retro style handbag for women
Nice, small handbag. All as in the photo. Packed well. I came earlier.
Super soft! The leather is great! The logistics is much faster than before, it only takes a week to arrive in our country. Very fast!
Logistics is very fast. Also very beautiful. A bag with a sense of design!