SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top-Super!! Also a rubber as a gift put;)
Now this is my favorite top! Be careful with the straps, flimsy. Looks magical!
arrived in 2 weeks to Moldova. item corresponds the description, size is perfect for my measures - 82 bust , 62 waist. the only bad thing is that pads are not removable , they are sewn intro the fabric
Shipping fast. My parameters are 90/71/104. The material stretches, but the straps themselves are not reliable. I think that through a few washings will stretch. At the back, the clasp is pinched and I do not know how it can be fixed, but for me it's not very critical. and so the top is pretty good. Perhaps when this one comes into disrepair I will order more.
The top is excellent) on the parameters og 84, from 62, without linen, sat down clearly, if you hook hooks to the maximum. In general, this corset system is very successful! The fabric makes a shine, while there are no leads-it looks beautiful and expensive. It will probably fail quickly, but the season-two, exactly will serve as faith and truth.
A very pompous one came, but the steamer quickly fixed it. The quality is good, the fabric is thin, pleasant to the body
The topic is cute and very beautiful. I liked everything, thank you. Goods sent fast
Good, as a gift, the rubber band was put, nice
Top very cool, not big chest looks good
Spectacular. I wear esku, it came well. But it's not satin, it's stretch. His price justifies. I'm sick.
Super, on my zero chest-the most it! Another rubber for hair was put :)
Excellent top, the quality is good (stretches) Thanks for the fast delivery
Fell in love with the top at first sight: as in the picture, and in life, it looks just super. The quality is excellent, absolutely happy to buy. Thank you!
The top came with a tighten, the insert inside somehow looks ridiculous on the chest. But for such money, nothing better to wait and do not have to
Tops are simply unreal, I ordered myself more than a year ago the same black, I liked it very much in sock. Now I ordered 4 pieces at once (2 black and 2 white). As a gift put 2 charming rubber bands. Everything is perfectly packed, black and white in individual bags
Cute top, and even at a budget price. Of course I recommend to buy.
Very good quality, stretch out a bit, have brooches on the back, adjust.
Sat perfectly but you can sew on the sides on the parameters of 74/63 in the waist a little wide
Beautiful, well stretches
It is simply chic size approached the chest emphasizes the fabric is pleasant
Top Bralet perfect Stitching and trim well made and cured. Fabric type satin soft and comfortable wearing. Great and elegant for evening but also with sports clothes Recommend it to all girls
Top fire, I'll order this in white. Got in about a month
The fabric stretches slightly, pleasant to the touch and to the body. Size approached
Tops are cool, not in each bodice so neatly looks, ordered white, black and red.
Very nice and soft top, minus that do not get inserts on the chest