SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful soft bra, without lining. Sits perfectly)
Girth under the chest-65 cm. OG 74 cm. A rare case when I came up with a thin bra, because I have a narrow back and a small chest. The quality is excellent, slightly immetric lace is sewn, but this is not critical. I'm happy with the purchase.
Perfectly sewn. Rose gold accessories. Not a single thread, very neat. Could have been over 3000 in some story hanging. I sat down also well on OG 82 size S
Very beautiful and quality, but on the OG 86 cm and, under the breast 75 cm in general (tightly under the breast, straight back to back, the chest falls ((very small) I will dress under thick wide sweaters. Led to the reviews, it was necessary to take L. I received it in a month at the post office. In Moscow.
Very beautiful bra, suitable for a small chest, looks impressive and pleasant to the body!
Thank you. very pretty.
I ordered the size according to the descriptions from the comments, it came just to me. On og84.
Ordered 16 September, received 28 September. Super fast! It's my 3 piece, recommend.
Commanded the size L to measure around the chest 90cm and below the chest 78cm. Good product. Recommend.
Stunning underwear, with mega fast delivery. Color as in the photo, beautiful, all seams are even. Definitely recommend, both the store and the goods.
They're fine, but they look pretty.
The bra is chic, the quality is good, it looks expensive. Thank you
Fast delivery, earlier! Quality is good
I take the second bust. I like and the quality corresponds to the description
Very nice but a little small. I'm doing a 95c and it overflows a little.
Very pleasant to the body, comfortable, but too big for my volume, in the armpits of the cups go away, but tightening the straps you can wear. I came quickly.
Black look much better than light, but I thought the material would be something like silk
Come quickly. Thin soft. Under the chest 82 cm, bust 86 cm. Took L and did not lose. Nowhere does nothing tighten.
I take the fourth one) a good bra! thanks to the store! on og 83 and a unit seeking to double))(a) size M is excellent
On a small chest is excellent, the threads do not stick out, I advise
Everything is fine, very gentle and soft
Quality as always on top, I order not for the first time, very convenient, weightless on the body!
What a beautiful cherry bra! Sewed soundly, the fabric is softest, lace without heat, lamochki do not cause discomfort. Color took "coffee", but I do not even know in which place he Coffee: D wanted nice-beige, without yellowness, and received what she wanted. I advise customers to take into account that the underwear is designed for widely arranged breasts. The goods were sent quickly, came in two weeks (!) to the CFO in Postamat. Packed in normal retail bag and postal safe-package. Remarks zero, thank you very much for the beauty!
Very nice bra. He's identical to the pictures. Nice stuff. The size fits perfectly. The delivery was fast. I recommend this store.
Good, thin. No sticking thread. Slightly small in cups, but not critical. Advise