SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
The goods did not come, but the store is very decent. The period of protection has failed, opened the dispute, immediately agreed to return the money and three days later the money came. Thank you. It is a pity that the goods did not receive.⭐⭐⭐⭐⭐
I order a second time super on size L fit XL
Panties are excellent, but small size on their 42 orders, just right
Fast shipping. On the Russian m took XL-came up perfectly. Comfortable, elastic, good quality.
Very cool, for such money, it's just a bomb, we have such panties in Vladikavkaz would cost 500 rubles
Panties are very high quality. the material is pleasant to the body: soft, comfortable. On the Russian 46 took XL, sat perfectly, it's good to stretch. I recommend the store, the product is excellent.
At its 42, took EL, fit in size. I ordered 2 species with a low and medium waist, came the same with an average. On the Pope seam
Product class. Size fit. Seller is good, goods sent promptly. Quality проверитса time.
All as the picture, only the сплавлялись they water parcel arrived wet inside there was no smell outside stretch good color match
The 46 size XL perfectly, parcel arrived quickly.
The thigh circumference 96 cm XL, perfectly fit
Horoshі panties! The попі сіточка, класної of. Recommend!
Normal, soft. The 46 size normally come in the hips, but for me the height 175 cm was too low (like middle landing in the photo) give friend.
Surprisingly good quality and fast shipping, but too small, M is like S reordering L this time
The product fully corresponds to the description. Beautiful panties, pleasant to the body. On OB 92 took L-it came perfectly. I did not communicate with the store.
Truselya excellent. Order went not long. The track. Convenient thing.
Příjemný materiál, rychlá dodávka. Super!
Fits the description, delivery fast. Quality good, recommend!
All right, how much practical and durable-remains to be seen. Hips 90-94 size L take. S and M would be small.
Loved it. Thin, do not press. Washed by hand! Otherwise tear rezinochki. But they are worth it.
Good Pants, thought, however, that with the right decision, but come, elastic is not tight, but landing them is not high, the photo shows, that will be higher. Make the order quickly, 3 weeks in the coastal region.
I purchase for the second time, color and design exactly as described in the photo, fabric semi-synthetic very pleasant to touch, size fits accurately, packed duly and delivered fast, very many thanks, highly recommend this store!!!
As in the pictures. It is perfect. Fast Delivery
Had been ordered white and black all like.
Made ok. size ok..Quick delivery.