SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Chic panties, delivery less than a month.
I wear size S and zakupiłam L. It was Trafny choice. Very nice, comfortable panties. Recommend
Cool quality. The size approached. I am very happy
I order a second time, excellent
Soft, comfortable, size in size. I order already again.
Excellent quality, came even with a label, the seams are even, the fabric and threads do not stick out, the size is the same, they stretch perfectly, the fabric is pleasant
It took 12days to get to Spain, looks good quality, size for me who wore a 42of pants is fine. I recommend.
Good quality! Nice fit. You should size up one size. I recommend! Thank You so much!
The linen is wonderful, everything is neatly sewn, the threads do not stick out, the composition indicates 95% cotton, but it's unlikely)) otherwise everything is fine, I will order more more more
The goods came quickly, within 2 weeks. Fully corresponds to the description. I took the size m on my ob-97 cm, came up perfectly. The material is pleasant to the body. Advise.
Good panties, strong mesh. The delivery is quite fast, it came somewhere in 2 weeks. The only thing that confuses-the seams of the gusset are visible from the outside.
All the panties that came good, did not put only one...
Very cool panties, correspond to the description, thank you to the store, I recommend it to everyone
Excellent material, nice price Thank you store, Customer Satisfied
Normal panties, very comfortable, fully correspond to the photo. I ordered a whole bunch, but I'll keep the link for the future))
I order the second time, I like the model very much. On OB 97 took XXL, came up perfectly
5 stars while "advance", because. There was a small marriage, but the store offered to send a normal product with the next order. The order is made and sent-waiting for the result
I did not communicate with the store. Excellent panties for their price. We went very long.
Corresponds to the description. Very happy with the purchase
Good quality, it came quickly. Beautiful Nice panties. Recommend
Color is not so blue, linen is gray, but it is no problem
Just like pictures and even better. I usually wear xs-s and they fit very well. Very fast delivering.
The first time in all time the goods came after the warranty period. That's never happened before.
Delivery is long, but panties as in the photo. Beautiful and good quality
Synthetic synthetic. Fabric in quality is such as used to make swimming trunks. Only thinner.