SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fabric super cozy stretched suitable for big chest
This is my third order. I'm happy. Knitwear is dense, keeps the shape, does not bend anywhere, does not rub. At OG 110 and under the breast 83 I always take 38f. The bottom is a wide elastic band, it is hidden inside the fabric. Hook-4 in three rows. And the price is very sparing on current times. Thank you for your good work and great product.
The goods came in 21 days, okay. The store was contacted, responsible. Bra take not the first time, quality at altitude, I advise
Quality and appearance liked but in size large (volume under the breast)
Nice bra. In the picture there are 3 hooks , butin my bra 4 hooks ...
The goods came very quickly in 16 days, thank you very much. I take the bra for the second time, because I liked it at the first time. I took it on a dimensional grid, everything came up. I recommend, the goods are cool, without sticking threads, dense
Does not hold on the sides
The quality is excellent, soft comfortable, but with cups is not clear, they are huge and look in different directions, the figure turns out ugly.
Excellent. Cotton. Cozy, beautiful, top quality. For fast shipping.. Thank you provide recommend very.
The goods came in 22 days, excellent. The size approached, as ordered. The bra is just awesome, it does not press anywhere, without marriage and sticking out threads, I will still order, well, I do not know how to wear it. Quality is good, of course, if anyone likes such a model, I got well
Cotton, the quality is very good.
Very nice bra, comfortable, fits well. It is hard to find bras in my size for a reasonable price. I will order again.
Excellent product I loved, I highly recommend, the product arrived before time, fresh and comfortable fabric, I will definitely buy again
Mom is delighted!!
Good cotton nice body, but turned out to be great, wear at home
Thank you very much! Very cool, comfortable, fits the description
Not my first order excellent choice for home size right shipping three weeks at about 102 perfectly Fit 38D Recommend
As מתואר. Information correct. Quality מצויינת
I love these bras are super comfortable
Comfortable bra, well made.
Very quality nice and perfect fit. The store was very friendly because it was exhausted I wanted and told me as available and arrived in 14 days. Buy more.