SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The vest came in a combined parcel, the quality is excellent, even a little more than 600 rubles., on the growth of 160 cm everything was fine, unusual design, I recommend the store the
Good vest. The color is much lighter than in the photo: light red. The texture is harsh and rough, similar to cotton with synthetics, but the tag says 35% wool and 65% acrylic. Does not crack, but does not pull on the wool... Length-width is correct. I went perfectly to 48 r-r. Bought for 600 rubles. With kopecks, very satisfied.
Its cloth is wool but rough once
The waistcoat came to Peter in 28 days. The material is wooden some, but, I think, after washing, this feeling will leave. The style is interesting, the village is cool. The color in life is a little lighter than in the store's photo
Качество хорошее, 35% шерсти. На мои параметры 94/78/106 подошло отлично. С продавцом не общалась
I liked the vest. Brown is lighter than in the photo. Very high collar. Pretty hard in texture. Wool is felt. I'll wear it.
It's just like in the picture, it's very nice PU is TO although the wool is a little rough It came with some threads on the outside but well, nothing that can't be fixed I 'd ask again because it seems very ORIGINAL to ME It took eleven days to arrive
Stylish knitted vest, the yarn is a bit harsh. The gate is a long rack, you need to turn.
Je vous donnerai pas plus d'étoile car il n'es pas du tout comme sur l'image il est très cour je ne recommanderais pas cette article
Faina, įdomi liemenė no social insurance debt. Yra vilnos, šiek tiek graužia. Hand dydis S-M- puikiai tiko.
Excellent warm waistcoat. Original cut, hides the shortcomings of the figure. The size matches. Recommend
Pullover or waistcoat is good, the only thing I thought would be longer. Throat High, a little rough.
It came in two weeks. The quality is slightly not neat. The fabric is six rough. But in general, the model liked
Stylish, like. In the composition they write 35 wool, 65 acrylic, but according to the feelings they are nominating and hard (as if there is more wool)-washed-let's see.
Ordered 9/17 arrived 10/21. Style as pictured. Attached pictures showing with neck fully up and folded down a bit.
жилет классный! только заказывала коричневый, а пришёл серый. ну и ладно! жилет теплый и стильный. по размеру на 46 подошел хорошо. очень нравится
Отличный жилет! Выполнен качественно. Советую! Мои разборы в сторис @fi.xi