SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived quickly. Got in five. Corresponds to the description.
Is different from the picture
Thank you, I take not the first time, you arrange everything. There is a push-up, tabs in the cups can be pulled out and replaced. The fabric is stretched over time, but generally worn well, comfortable and long. I will still order
Came on time. Thick tight pushap, which is removed (that's why I ordered it). In the same way, so for removal I cut in the middle. Good top, looks very nice, keeps well. I like it very much, I will probably order more in other colors. Thank you
10/10 S No pressure. Cups are not crumpled, if desired, they can be pulled out Ordered for 176 rubles Chose delivery sdecom, came quickly enough
Very comfortable and beautiful
Delivery 19 days to PvZ. All is well, nice, comfortable
I thought the three bras i ordered together would look like the black one, but both white and beige are different style i dont like. Had i known you would just pot two others, different in the group i ordered, i would have bought thtee individually. Feeling tricked.
The quality of the goods is good color as in the picture
I arrive long before expected
The volume of 85 Cup in the villages is excellent!
It takes 20 days to Spain
Bullet as in the picture. The fabric is pleasant, the shape holds. As the top of the swimsuit-just perfect
Cool, soft, comfortable-I order not the first time) in my OPG 72 cm is too big, I sew, cups for 80 cm norms) I think it will be be be be
The goods are received in a single parcel in 17 days after the order in a white bag. Inside is invested in a transparent bag. The quality is good, but for a wide chest is not suitable, too close cups are. Sorry.
I took this store in a different color, the quality was excellent! In this same purchase the size was smaller, cups with uneven, after washing the situation remained... (
I take not the first time, the first bodice was worn for a long time. Good ones.
Buscalters are great. Very comfortable. I order not the first time.
It came to Germany in less than 2 weeks, the quality is good.
Pretty, nice bra, free enough, with pushap small, with the store did not communicate, sent the goods immediately after the order, went in a month
Delivery to Moscow 2,5 weeks .. Tops are good, the fabric is pleasant, soft knitwear. OG 82 cm, under the breast 71 cm, sat perfectly.