SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
excelente comunicación con el vendedor y bueno el producto la tienda excelente rapido envio lo recomiendo ❤️❤️❤️❤️❤️❤️
Otimo tecido super confortavel tamanho bom simplemente adorei. entrou antes do praso
Perfect only found a little thin
Loved Perfect and warm
adorei a cor é linda demorou um pouco pra chegar
A pretty, soft blouse, not very dense, approached the size perfectly, I wear the size 42-44, at first I was afraid that there would be an oversize, but no, everything,
gostei muito ótimo ele serve tanto para inverno e para o verão o bom é que chegou rápido 12 dias ,e o vendedor é muito prestativo
She is beautiful, the fabric is very thin, ask when buying a size bigger than yours, but overall it is very good.
Very nice.. It looked good, it's very soft, good material
Great product, arrived very quickly.
Pretty nice touch, lightly padded but still not washed so zobaczę as later
I don't delay anything in getting to. I demand more once in Chile. But it came to my hand before the month. It's light and I'm size M and I order L and I'm perfect.
Bluza cienka ale przyjemna w dotyku i fajna. Polecam.
За такие деньги хорошая толстовка. 100% синтетика. Тоненькая, но тёплая. В нутри мягкая. Цвет насыщенный жёлтый. Покупкой довольна. Доставка в Польшу 15 дней
Good quality, only the size is small. Imagine much larger size G.
material has not good quality. I order M size (my hight 168cm) and it looks not so bad on me, could be a little longer, but its ok, only materiał is weird.
Good quality and fast delivery, 162cm and 62kg size M is perfect
Yes! was delivered even 4 days before. I took M and fits perfectly even though I wanted a bit oversized but it's alright. My height is 150cm and weight 45kg
Arrived super fast, 2 weeks approx to Chile. It has a neck stitching detail (photo 2)
They're beautiful and very warm, I thought it would be ugly but no, it's very pretty and good quality, better than I thought