SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
de primeira qualidade
Super! Color fire!!! Synthetics, but pleasant. Shipping fast. Advise!
Más holgado de lo que esperaba, pero me gusta así, de todas formas una talla menos igual me hubiera quedado perfecto.
I love it, it looks thick, the color is beautiful, it's warm, I asked for it because I wanted it oversize and so it was, the print scares me that with the washing time it starts to come out, but it's the only thing I'm afraid of this beautiful poleron, It took more than 1 month to reach my hands in chile, but that was the fault of my country's mail, I totally recommend this product
They look very good quality and very nice, very well packed but shipping takes long to arrive approx 2 months, the carving is correct
wowow it's so cool definitely my new favorite hoodie that I own, love the material it keeps you very warm♥
Perfectly fit, warm, good in autumn or winter. A little bit for touch it feels like polyester.
Très joli sweat!
L for height 175, 86-63-95 just, but if you want an oversize, take a larger size
I love it!!! It looks just as on the picture! The quality for the price is great. I highly recommend! I have ordered size M and I have 70kg and 170m, in the past I would probably buy larger size, so it looks more oversize. But it fits perfectly! And also it doesn’t stink at all. Actually it has no smell at all! Very happy with the purchase.
Bisiy Batnick, rosemir pidišov idealnaya, dugé zastvenen
It came as in the picture, quite quickly. Goods satisfied
Such as the picture and nice and warm
i love this colour. really like the foto shows. recommendation for the store. perfect business
muito linda a cor é linda❤️ super viva adorei ótimo moletom super quentinho chegou bem rápido muito antes da data prevista pra entrega amei de mais estão de parabéns
Get here fast! It's perfect, finite, doesn't fit much.
My daughter loves me! Good quality and the size fits the table. Super happy, I recommend.
Duge dyakuymo, everything is super. I'm not taking it forward.
The order made on 21.02.2021, received in Belgorod at the Mail 10.03.2021. I did not communicate with the store. Hoodie corresponds to the description. On its parameters 103-88-110 took the size of 3XL. The village is excellent, as it should sit hoodie. Very soft and warm, pleasant to wear. At the first wash fleece a little shed, so I advise you to wash separately from other things. Inside I cut only a couple of strings, it's not critical. From what came into the eye: do not match the seams on the sleeve and sewn cuffs, there is a very small hole near the pocket-it's because of the fact that the cuff is does then we blew it. I will not shoot a star for this, because. This is quite possible to cope with. The print is clear, the paint does not fall off anywhere. For your money a very cool thing! Recommend!!!
Great! Size pretty good, for the French take a size of + If you are costal if not the usual size is enough for a bent cut