SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Corresponds to the description. I am happy with the purchase, delivered relatively quickly in a combined parcel. Thank you.
Recommend. The same as the picture. Very good quality material, tight stretchy. nicely the drapes and nicely fitted. Buy more other colors. Recommend warmly. Successful shopping
I sooo like my order and thanks for the fast delivery to Omsk
Good blouse-noodles. But the maximum on M will climb, Ito with difficulty probably.
I love it! Comfortable and good fits on my skinny body. Thank you I did bought again.
Thin, slim blouse, neckline can be adjusted due to the lapel, I like more with the neckline
Delivery fast, but unfortunately the blouse came with a marriage, went on the seam, I'll try to re-order, the store is excellent, returned most of the money for this 5 stars
I thought it was a big size for me but actually it really fits me! 158cm and 44kg.
Very well very happy. I took another 2 of another color after the first shipment.
Beautiful color, good product, ideal for midseason
Excellent, but order for a size, or two more! Quality norms! Thank you!
Everything is fine, the size matches. Quality is excellent
One size fits all! It's pretty tight but it's very nice
Perfect! Favorite blouse and me is very good. One of the best goods with AliExpress
I 've always wanted to take a picture like these girls with AliExpress. Agon. Under high pants and just for the winter, when washes do not sweat
the same as picture and good quality, my favorite one so far
j'adore il est top, il taille bien, et super matière je recommande
Отличная кофта, на мой 42-44 сидит идеально. Ткань просвечивает сильнее чем я думала (видно узоры на бюстгалтере), но для меня это не страшно. В целом могу поставить 5
Small…
They are very pretty, I like a lot, it just goes with thin women
89-63-89 size fits perfect, good fit and precise cleavage, it is short warm enough, comfortable and for all occasions with tennis or heels looks beautiful!
tout est magnifique merci beaucoup la livraison super rapide je recommande
Excellent sweaters, on size 46 there is a stock, sit down and size more. On the growth of 170 sleeves are short. Quality is excellent
Добрый день. я получила свою посылку. Было очень приятно,что несколько товаров пришли как один. Кофта прекрасная,цвет приятный,ткань мягкая и укороченный вариант,то что надо. Я очень довольна. Спасибо продовцу.
Fast, convenient, beautiful.