SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Arrived on time. Malomerya. Ordered m but more like it s
For its price is very good, I have not worn it yet, but I can immediately say that there are threads sticking out somewhere, this is not a problem, but the seams will need need will
They're super pretty, but if they come small
The product went three weeks, I did not communicate with the store, I looked at the reviews and here's the result... not very nice!
Cool. No where nothing sticks out. It is seen that factory
Nice panties
Nice panties
Comfortable
On OB 97 cm, L all the same a little pressure. It would be better to take more.
Delivery to Moscow, the average is a little too small.
In Krasnodar less than a month. On the priest 100 cm XL just right
Thank you for quality.
Panties in one size, but Black were smaller than gray.
It came for a month in Tver, to the touch pleasant, in size slightly smaller.
Size three
All Super, very fast delivery
I received everything as it is on the web-store's photo. The Seller highly recommended, because of the perfectly correct service and for the good price and product quality. The L-size is perfectly fit to my wife.
Cool, beautiful, soft, comfortable
I advise, excellent thongs, straight fire, Small size for size
The material is good, breathing trusil. Malomeoki.
For some reason, some panties came with a cut label, as if they were measured
Quality at altitude, as if took in ordinary underwear stores. The seams are even, the threads do not stick out. I took M, on my hips 94 cm, it would be possible and even for a larger size, I will order more in other colors
Super fast delivery, excellent quality, the size grid matches! After washing did not spread. Thanks to the store, I recommend!
Panties are great! Threads do not stick out, for every one there is a nice birochka and sat perfectly. The only thing that they are completely transparent, with moving everything can be seen. If you are not confused, then in general ZBS. Well, a black small cotton pocket as on the pictures is, but it does not close anything. The size took M to its usual XS-s and sat perfectly. If you usually have m then they will press hard. See centimeters in the size table.
All as in the photo, the quality of fire, no smell, no sticking threads, purchase is happy