SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Nice panties. Bright, cute, but the size grid is a little strange. I ordered before that in another color XL-the village is perfect, and here it is a little tight, but with time will stretch and will be good. My parameters: from 78, about 102-size XL
Good panties, comfortable. Everything came, took from the Mail
The quality is good, but the colors are not bright, as if washed.
There was another coloring, the quality of the fire.
Quality is good, comfortable fit. But I chose another set.
It's on time. Quality is good.
On the OB 98 size XL... Trusel cotton .. Recommend...
Not exactly the ones in the photo came. Only two pairs match the picture
A good product for size 48 took 4 xxlcame, as in the picture was a month.
Good, took such already in green color))))).
Very good, came in 20 days. On the girth of the hips 99 XXL well sat down. I order the second time, the quality is excellent, the stains and blood from them are washed well. But the colors came not like in the picture, for this minus the star.
Normas
Very comfy, I do suggest you order this in a size larger cause otherwise it’ll be a bit tight
It's OK. I order the second time. I like the quality very much. Shipping Superfast
On the hip circumference (OB) 110 cm well sat panties size XXL. Fabric is cotton. 14 days went to Moscow.
Some panties came with another pattern.
At its 44 size (OB 92) ordered XL, sat well, nowhere tight. Normal panties, a picture on a pair of panties does not match the claimed, as they wrote in the reviews below. Delivery 1 month to Mo. In general, for 500 rubles-will go;)
Reduced the estimate to 4 points for the description, as it came not that stated in the picture when ordering, and so good goods, the quality liked the size of the XXL on the volume. Approached, I'll try to order more with other colors, see what will come as the price when buying a set of 7 PCs. For one piece is quite adequate.
Delivery fast in Postamat, quality like norms, seams processed well, cotton 95 percent, a little stretch.
Delivery to Kiev for about a month. Panties liked, only I would like a little more cotton and a little less synthetic in them. perfectly fit for a girl of 12 years, height 160 cm
I ordered with watermelons, but they were not available. The store sent with Flamingo, strawberry and Dr. In them, I did not like the rubber bands, they are other, very weak, quickly will come to disrepair.
I ordered 0124 where the seals replaced one with a pig, which in another set
Panties are soft, pleasant to the body, stitched well, threads do not stick out. Thank you
Not bad panties, but malomerki. I have hips 90 cm, waist 60 cm, ordered L, and they are small, but stretched. You can wear it, but the picture immediately breaks, because it's partially paint, and partially a sticker, and here it is in the case of stretch marks cracked immediately. With a picture I do not advise you to take. At least my kit. From the Russian Federation has come for several days, and the week has not passed.
The quality is good, but the panties are all different in size. Some Butt, some are great. I ordered a girl for 11 years. Height 164. In general, the purchase is happy.