SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Panties bomb, for a girl 12 years old M sat perfectly, immediately ordered other colors.
Quality is good, a little bit small, delivery is fast
Very cute panties, for size 42-44... the quality of the fabric and tailoring is excellent!!!
Very cool. There was a pad with a size, in one set several pieces smaller, but the store partially returned the money. Thank you. Quality.
Excellent quality. Malomerit. On my M ordered XL. Comfortable sat down. But I think that L fit well. For such a price is just a gift. Super fast shipping. Recommend.
Good panties, but thin
Excellent panties. Cotton. took on a girl 12 years old. size L. came super fast
Nice panties Not synthetic Not yet washed From China, the goods came quickly Lost in Israel But found
Happy as an elephant. On OB 100 took XXL and excellent. Planting panties is high, I really like it. Cotton, for such a price do not find at all, even in the cheapest store))
The size is exact. On each there is a birochka that does not cut off
Very cool panties, bright, soft, threads do not stick out
Very beautiful didn't take so long to arrive
Fast Delivery Good quality Unfortunately briefs with other patterns
Cool panties, on the volume in the hips 89 took L, they are small, would take less, would be small
The goods are of excellent quality, but the sizes are very small.
Panties are good, the size matches, the quality is good. came to the bottom in 2 weeks.
amaaaazing quality! like wow! I'm size S- maybe a bit M and took size L. perfect.
Volgograd reached 5 days. immediately sent the parcel and everything it quickly. It fits the description, the kind of good quality. Very much. Thank you very much, see wear resistance and will order more here.
Good pants for the price, a M took HL got perfect and convenient)
Very like, funny)
Came very quickly, at this point it at all the fast shipping with Ali in my life) quality standards, comfortable, good. No threads it very carefully. About 96 got straight as necessary. Definitely will take more.
OK
3 of 7 come not one striped other-not critical. And now, instead of 2 cute seals came with ugly pig and do with some девкой. Very sorry I wanted seals. The last time this Cant was. XXL жепу with about 104 fits well.
Unfortunately does not correspond to the picture that the result comes But good principle, the price will
Will be delivered in two weeks. Excellent quality, store recommend.