SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Set Super, delivery to Novgorod region 5 days and the price is good. Qualitative is excellent.
17 May order, 24 May habarovsk sdek Courier. I'm shocked, the fastest delivery on Ali. Well, pants pants. Order is not the first time. Good, cotton.
The store sent the package quickly and delivered quickly all consistent with excellent quality of all advice thank you very much
It's fast for 3 weeks. Size fit. Pattern is very high quality, erased after several washes. And everything is arranged, the price of the product.
Very nice! Pure cotton, pictures funny. Thank you! On my about 95 from 80 come, but would be one size larger.
Come quickly. Grade 7 pieces. Size fit. Planting low. Some color no, because two stripes. One can see that hodgepodge of different batches, different, some thick edge, the other common.
Excellent comfortable panties, c/b, but note size, I on his usual S, XL
thanks
Fast delivery! Size, quality is excellent.
Accurate explanation. size. the quality is excellent. order more.
Panties cool, wife happy, delivery a week, quickly in general, recommend
The quality is good. Size XL is marked 175/76A.
Take the third time, children like pictures, and my mother is quality.
Good Pants, size. Everything is fine. Order will be more
Panties like the 48-50 size fit
its ok
Exactly as the store describes. Good and pleasant quality. Funny inscriptions and drawings, although some are not in the topic. The packaging does not match the seller's photo, but is seriously packed acuratally.
The parcel came a month earlier! Thank you, everything is fine
Melting is excellent, on the hips 93 cm took XL came perfectly! The quality is wonderful, everyone is happy!
It's ok
The size is small by 44 Russian small, the quality is good
They sent a little not what they wanted, but I did not mind the store asking. Everything is cool, the wife is happy.
Are beautiful. The fabric and thin. The size is correct.
Panties are good, neatly sewn.
took days to arrive to new Zealand good quality,happy thanks