SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought for a child 10 years of normal physique. All is well
The product corresponds to the description. Quality is good, cotton. The size corresponds to the table. I recommend the producer. Delivery did not like. More than a month. Usually I receive an order from China within 2 weeks.
Size L in Russian XS-S. Quality is good. Cotton with elastane. The picture after washing remained in place. No coils.
Delivery less memyac in the United Parcel. Panties are good, quality, but: all sit down differently; some more, others less, some stretch better, others worse. In general, I took XXL on the 50th our size is small! Approached at 44-46, some of them crash into their legs.
Pretty cute. Arrived faster than expected.
Good cotton panties. Folded with a stack, packed in a bag. Delivery was marked plus, however the order came in a month and a half, when how to be delivered within 14 days.
The quality is good, the wife is delighted. With the store did not communicate
Pink panties were not, I wanted more dark linen, but I got white, I do not like it, the quality is very good, soft and cozy size matches, thanks to the store to the
I really liked on ob-96 came up perfectly, do not paint, sewing neat, Gusset of normal width, nothing hits, everything is fine
We came very quickly. I order for the third time. Excellent HB quality. XL at 46 r-r sit perfectly.
There is a smell, the print is simple, but everything is bearable. Exactly seven and exactly the same prints as in the photo. Washing is not afraid, like)
Description corresponds. Shipping fast. Size for height 166 hip 90 waist 72 weight 50 approached size XL
Delivery super mega fast! 5 days in M. O. Panties of good quality. Took XL on the hips 93 cm waist 71 cm and weight 57 kg sat perfectly!!!!
Super!!) all the whole, my size 48 fits)) stretch well)) I recommend
I ordered 2 times. Come quickly. At its 48 size took XL. I did. Thank you store. Recommend
Good panties, came weeks for 3 in the Len area. Only the size L approached the daughter at 42-44 straight back to back. It was possible and on size more to take
They look fine and fit to my daughter. Just 1 pair is a bit smaller.
Fast delivery, up to St. Petersburg about 10 days, it came to the point of issue of orders, the photos do not load, the wife is happy,
That's the service! Delivered the courier. Nice plavochki. Their money is worth
The order came quite quickly. Size XXL at 48 just, but already on the verge. Quality is good. The only thing I do not see is the point of choosing specific colors, because most likely others will come.
My wife doesn't complain. The inscriptions on some of them for my taste are not very...
They're good quality, but I thought they all came with drawings, and only 1 brings a large drawing, 2 small drawings. And the rest nothing. Quality nice.