SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In the photo, it looked not as warm as in real life, but it's even better, incredibly soft
a bit scuffed cuz the smile was a bit on the right but ilt lolol
Everything came up. Quality satisfied
Synthetics. Creaks. Thinner than expected. The Hood is shallow. Had to pull up
loved the hoodie. the image is exactly as pictured dream looks accurate . the color is also very vibrant but it is the signature dream lime green. the sizes are accurate. I personally sized up and am very happy that I did. overall very happy with my purchase. the package arrived in 3 weeks after placing order
Material unfortunately artificial, but sweatshirt is nicely made. Shipment for Polish passed very quickly. Daughter will be very satisfied
The jacket is super, the quality is class. Came in about 2 months. All according to the description. Recommend
Artificial, but looks class, 46 took XL, straight size is perfect
Sweatshirt size suitable to description
Quick postage to Australia. Thank you!
It came to ukrmail. Delivery 3 weeks. Synthetic fabric, but other for such a price and was not expected, so there was no disappointment))
крутая мягкая толстовка прямо сейчас сижу в ней на работе, где рядом автоматические двери, из-за чего всегда холодно, а в ней я себя чувствую максимально комфортно качество у неё, конечно, оставляет желать лучшего, но на самом деле не так и плохо. Тело себя ощущает в нём хорошо и нет ничего неприятного ни когда прикасаешься, ни когда просто находишься в ней цена — качество
super satisfaite, la taille est très bien les manches sont assez longues et la livraison très rapide (7 jours seulement !! waw) j'adore et je recommande
it’s weird material, but it’s good!
Very nice jacket, slightly warm, so you can wear in cool weather. Came fast enough Everyone is happy: 3
Artificial, slippery material
けっこう はやく とどき. うら also also ふも Fu Fu was あったかかっ the lense. Full and おもい freaky! Thank you very much.
Cool. Height 160. Size took S. Satisfied
All exactly as in the description, the size corresponds. The child is very happy.
Very synthetic texture but positive price valuation.
Very pretty warm sweatshirt, very fast shipping.
Good quality, good fabric arrived in a week
Excellent purchase! Good communication with the supplier.
I like :)
Very ư is beautiful always, form extremely ổn