SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just like the description.
Product conforms to the description, soft material and pleasant to wear, the color is very beautiful I recommend.
Order came quickly. The sweatshirt is in excellent condition and looks quality, the inner part is soft and pleasant to the touch.
Ляяя))) это очень круто! 173 рост 55 кг размер L
I normally do L, and I took XXL because I like when it's oversized and it's perfect. I love it, it's hot and hot.
Качество соответствует описанию. Размер в размер. Дочь довольна.
Good quality, corresponds to the size, the daughter is happy!
The quality was so nice! I’m gonna be honest, l set my expectations very low, but this definitely made me happy! It’s very warm and comfortable and my favorite part is the metal parts in the drawstrings. I don’t recommend putting lots or small stuff in the pocket because it will fall out, and it’s a decent size, but a couple things almost fell out- so! I’m 5’2 and i ordered a Medium. It goes past my waist and up to my wrists! ( it’s a good size :) Unfortunately I’m not going to be wearing this a whole lot since I get scared I’m going to be hatecrimed, but it was definitely worth a laugh around my friend group. Half satire/half genuine. Delightful and very worthy of a purchase!
Daughter fan happy.
nice normal quality.ok size good
Super quick delivery, I received the item in a week from the order! The hoodie is exactly how described. I am a size 8 and ordered a large because I wanted it to be baggy and it is exactly how I wanted it to be!
Thank You very much. Everything is ok. I recommend this store. Thanks for the fast shipping.
Really liked the hoodie! Soft, not as thick as it seems in the picture, but you can walk in it in the autumn without a jacket. The pocket in front is smaller than in the picture, but in general, I'm very pleased with the product. Promised to bring back the nineteenth of October, but it came to Moscow the first❤& Middot;
Baby delighted
Спасибо продавцу за быструю доставку. худи понравилась, приятная к телу.
The sweatshirt is beautiful, it's a pity only with the size lost and it came very big, but I liked everything, the delivery is fast, everything is very cool
My daughter was so happy! Beautiful sweaters, Nice soft and beautiful color!
The hoodie came during, even before the deadline. The sweatshirt itself is very high quality, the print is glued deliberately. It is not so warm, so you can wear both spring and autumn (in winter you can also dress, but it's already someone like). I took a larger size, just right. It is better to take on a larger size, as they are small. In principle, everything is fine, the description is accurate. I did not communicate with the store. I'm happy with the goods, I recommend! :)
Meets description
I received it in 10 days :) I'm happy with my purchase :)
Smoking and drinking of! Winter is good for the shows Material gently electric well call graph material
AAAA bro I loved Came early and all right♡
Came, well made but the material isn’t what a hoodie would normally be, it’s fine though.
I love itttttttt. It fits perfectly
Exceeded expectations