SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i love this hoodie so comfortable but Quality is like typical aliexpress but love it tho
Excellent jacket, I recommend to order
The goods pleasantly surprised! The fabric itself and the print are more than good. Visually and to the touch everything is great, met the price and my expectations <3 Soft outside and inside, the size came suitable. Delivery was short, thank you store
The fabric is great, the coat is like the picture, super recommend
Very good fabric and I arrive very fast
Recommend very cool sweatshirt
✨Pleasant fabric, light, free, I like the color is pleasant✨
Thank You very much. My daughter loves it! Will do business again.
The parcel came very quickly, about 6-7 days, the material is very soft, comfortable, the print is good, I'm very satisfied
ordered XL
All OK. recommend
Disappointed with the fabric, we understand that c of poor quality, the size is weird, c long was not wide but otherwise the rest is good, the pattern is mims !! And c very fast
Pretty soft sweatshirt For the cosplay itself. Went to Tyumen a little less than 2 weeks Goods satisfied
Super sweatshirt, very light but and hot and, zamowilam XL and size rzeczywiscie Sie agrees, printing in miare porzadny, color as the zdjeciu, is poprostu cudowna! Przyszla to Poland very quickly, because in 2 weeks
Очень приятное на ощупь.
Was delivered incredibly fast, in about just a week! Fits really well and soft inside. I'm a bit concerned about the smiley, it's glued on and maybe will come out the first time I wash it...? I hope not!
I thought it would be a little more, but still this sweatshirt is very comfortable and warm
Excellent sweatshirt, very soft and pleasant to the touch, so it is possible to walk in it even in summer
Recommend sweatshirt cool as pictured. recommend
The sweatshirt is very pleasant to the touch, soft and warm. For the summer will not go, but in other seasons it will be just perfect. Lo reached very quickly, I'm happy with everything. I sit and enjoy :)
very nice hoodie!! much better material than i expected, very soft inside :))
100% satisfied recommend
The goods did not come, the money was returned
Cool jacket, warm, but not straight
The child is happy.