SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered 28.11, received 21.12. Everything is super!
I LOVE THIS BAG. I might order more. it’s the same size of my palm but abit bigger. It’s pretty cute. Lots of my friends liked it.
Very cool big roomy I really liked <3
In general, everything as expected. It is this bag made of material under the skin, not like a fabric, the pattern is only on one side. I shoot one star because of the bad packaging-a regular postal bag without a navel, which left a strong Hall on the bag, which if it was fixed, then the trail will.
The bag is roomy, I like the problems with delivery
The bag is good. The only thing I shoot is the star for sticking out threads in some moments, and not a very good snake, I do not know how much it will last. But this is not critical) for its price the bag is excellent, it looks good with everything
Very good bag, came for 2.5 weeks in Chernivtsi
в Москву за две недели совместная посылка. но, качество дешевое, замок сам просто колхозит сумку, материал обычная ткань
Everything corresponds to the description, excellent goods, to the store Thank you very much!
This is love at first sight... I'm delighted, everything is perfect, thank you to the store!
I really love the bag
Cool quality, though came with a stain, but it's not scary from my back. there is a lining and a lock. INST: _ ssqwrti_q
Everything is super, top bag. For a long time I wanted this. Came on October 21, was supposed to be from 25 to 31, very happy)))
The bag is small, comfortable, easy to put on your shoulder, very much
Quite good quality. Only a couple of strings on the handle, but it's not critical. No smell. Delivered even before the waiting period
Very cool handbag quality cool and comfortable
у меня даже нет слов , не передать насколько она красивая и качественная , хорошо упакована
She is beautiful, exactly as the picture. Arrived super fast and is perfect to mount looks! Super recommend.
Being honest, bought the bag because found print sooo cute and loved enough. Looking at the photos I thought that the material was more fragile, but actually the cloth bag is loooong gostoooso GNT that, lisinho like silk AFF I loved just buy
Is lindaaaaa. But is fragile, the quality is 5/10, but is beautiful. It took to get
The bag came less than a month, which can not but please. But, I thought that it would at least look like leatherette, did not notice that canvas fabric. To the touch, like a diaper. Deep down, it's like my hand. For this money, in principle, is combed.
Bag super love her! Waiting for the subscription to the Internet: wqwn1wn1q