SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very satisfied, sits well, nothing superfluous, the color of the fire, delivery a little more than 2 weeks.
see through... but it’s really cute
Corresponds to the price. On quality at 3
It is a very thin fabric and I know that by wetting it it it will become transparent.
The fabric is very thin and is a little transparent
Color and texture differ from. The photo
A little different from the picture
Absolutely different colors from the pictures. The orange was more of a neon red and not light orange
The material is synthetic. Dries quickly and does not cool.
The quality is fine but the color is super off
Came in 2 weeks, earlier then I thought, but bikini bra too small for my d cup, bikini bottoms are good though x
Arrived perfectly, the price paid was good, the material is not 100% but breaks that Branch!!
I arrive super fast to my country (chile) in good condition. Tido cool, I would buy back when I need more the size is for an M -L is adjustable
tecido muito fino. Não recomendo.
Size per child
Just like in the picture
ficou pequeno, mas vou da para uma sobrinha
material transparente, não tem como usar. pelo preço que apaguei nem posso reclamar.
Arrived right, color different photo but I liked, the fabric is very thin but you can use without problems. Until the bottom is a great model was good. The bust dresses up 42 and the bottom about 40. Overall like product.
Fulerin it Maas value TA Bomm was expected but should give use SIMMM
Transparent but's great value
Loved, arrived perfeitinho