SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery fast, recommend store, quality excellent
The quality is good! A little thread, but it's nothing!
Excellent product. Recommend!!
Nice jacket. I liked the material of the top, the fabric is matte. The seams did not particularly consider, at first glance everything is fine. Fur on the hood is of course artificial, but fluffy, not peeled. I will most likely replace the fur with another one, natural. Bought for 2618 rubles. Recommend.
Fast, high quality, inexpensive. At the beginning and end of the winter-10,-1 heat. On the rose. 44 R. 156 growth took M, the village is perfect. The fur is chic, at the expense of washing the jacket is possible hand wash. I guess I'll be combed, but not a fact.
The jacket is beautiful, very chic and polished. Delivery was fast. Bought the white and came with some pen marks, but'll falls within them. The downside is that the selling-stated you $50 and was taxed at 150 dollars.
Height 170 weight 61. Took for 2350. The jacket is good for this money. There was a pair of strings and a little fur when attached to the hood. I recommend to buy, such jackets in Korean style, for example on wildberriz for such money you will not buy. I took it for the spring but you can also wear it in winter. warm. OG 88, OT 68, ob98. size m.
Rosemir m reviews. Hutro has been watching. Wash threads, ale can be obrizati. Zzada yelled city.
Congratulations, confess that came to think that threw my money out with this purchase, but, surprised me is congratulations, fast delivery the product is same as AD, just bought a bit small but will use use would be the G to stay a little larger, The rest are going back and buy other things.
coat are great. I used to wear without fur - it looks more stylish. just hot defected item. so ali refund half sum. fast shipping
I liked the jacket, I took the size s for me of course freely, but thanks to the kuliskam the volume is reduced, I recommend the store
Jacket class!!! for size 48 ordered XL 46-48 for a T-shirt will go, with a jacket is not enough.
Sent m instead of s. A huge jacket, a bigger oversize, more like 46-48 R. In which I, 44 sizes, drowned. Through the dispute, thanks to aliexotr, it was possible to judge almost half of the cost for the services of the change in the atelier. The store offered to return the goods to him and me money, but since the return at the expense of the buyer, in Kazakhstan it comes out about 2000 rubles., therefore, only a partial refund was reasonable
The ゅうかんぐらいでとどきました. けっこう decal female did. 160cm shirahoshi ne strap with athletic, but also with s でかかっ was. Fu Fu peek-a-boo accessory のぶ bun cute! also ふも Fu Fu. Recommend
The jacket liked for such a cost. Slightly stuck out the thread, but not critical. On height 168. Weight 60 kg. S sat just right. Delivery 2 weeks to the city Perm.
The quality is normal, in local basements they sell 4/5 thousand rubles
I like Me very much it's excellent quality, it's worth what you pay I'm size s and that size I ordered and I look great, it's warm and fluffy, the plush is good
Good value for money. Average quality, threads are getting out, but in general looks very nice, especially for this price.
Hello. The urun is available only stains as it looks. I hope it will take off when washing. All appear in places.
A good jacket, very not even bad, a little thread stuck on the pockets. It looks winter, but the sintepon is not too thick and dense for a warm winter. The goods have come. Fast, store recommended size M for height 170, OG 100, weight 59 kg. On the sleeves I would like a little longer, but the cuffs stretch well. Not critical.
The jacket is super! I ordered the size L because the hips are wide. I think I'll check warm the other day. Fur fluffy is cute.
Gorgeous!!! High quality parka. I'm in loooove. Super warm. Very good fur. Just like in the picture. Size S is big enough. For EU36, perfect, there is free space for sweather.
The parcel came for 18 days, bought with a promotional code for 1800 rubles, an excellent jacket for your money! Recommend!!!
The size did not fit. Selling XL in St. Petersburg. Quality is good. Fur is unfastened.