SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery DPD. as in the photo. At-15 it is cold. the fabric is dense and the fur is like in the photo, but climbing.
Super. I recommend it
The jacket is just super! On the growth of 176 came up perfectly! parameters 88-70-98. Warm! B-10 wore with a thin jacket.
The jacket came damaged, very, very upset, waited for it very much, opened a dispute, thank you very much, well, or the store, returned the money in full! The jacket itself is good, but they write that HL is suitable for 52-54, but I was small... I think a maximum of 50, well, the edge is 52 ....
Came for 16 days, took with a coupon for 1900₽. On mom 46-48 took L, it was possible to take and XL, so that it was freer on a fleece suit. And the quality is quite good for this money. Material matte. Not straight warm, not tightly stuffed.
My daughter loves her coat, it is very warm, looks very strong just the hood is very big. It arrived very quickly with a good tracking of the package.
Excellent jacket, not as warm as they write, maximum to-5, fur fluffy, cool
Just a bomb!!!!!! Super store, sent in 5 days!!!! Just advise everyone, on all 1000000000% is happy with the purchase!!!!
The jacket is quality, my parameters are 89-67-89, ordered s, still enough oversize, my height is 164-sleeves not short, the fur on the hood is thick,, the hood is full-not only for beauty, you can dress, I'm cold, so I will go to-15, probably, Under the bottom you can dress another warm jacket one already has me here in the photo, pockets are large, quality goods for this money in general Super (2307), in our store. Tatarstan reached 18 days about! I did not communicate with the store!
Beautiful jacket, the collar is good, fast delivery, very satisfied... but the collar is sewn with another thread
The jacket is ideal for such a price, at 48R. Took XL, it approached me, fur though artificial, but it looks great, fluffy, beautiful, thank you
The jacket is nice but too small for me, I took XL my normal size is UK 14 so if you’re Size 14 UK you should take one size bigger. Overall it’s a nice jacket
I am surprised by the super quality!! Take your usual size I took S for 1m55 and 60kilo. It is arrive before the expected date
The color of the jacket is more cream. Sintepon is distributed unevenly, after washing I struggle to imagine what will happen. But I bought for 1850. A couple of times enough and throw away
Cool Kurka, excellent quality. 19 days delivery. Recommend!
The jacket is a bomb, the quality is good, there are threads sticking out, but this is a trifle, the fur is normal, cute) the jacket is like warm,,, The fabric is also good, the lock is quality, the pockets are comfortable "! Recommend
The jacket is cool. Warm. Ng reading reviews that the oversize, took S and regretted. I wear 44 usually. I'm narrow in the hips, but you can wear
The jacket corresponds to the description, approximately to-10. at its 40-42 came perfectly.
Beautiful very good quality and price is spectacular as the description I recommend 100% plus arrived very fast and well packed
Jacket-Super! At a height of 167 cm, OB 96, ot 69, OG 90-took a jacket size s. Perfect!
Stunning down jacket, chic fur. The store answered all questions and helped determine the size. Thank you and wish prosperity to your business. Take the girls, you will not regret.
The jacket is very good, in my 44 villages is excellent, I advise everyone