SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Beautiful. My daughter I love him. This is size s. It's big.
Very cool sweater, summer nights and autumn wear the most top, on height 175 took M
Clothes Yes Daddy blankets autumn or winter is a pretty living in Dont think 얆 is okey
AAAA he is so soft, warm and beautiful! Super. My parameters are height 157 cm, OG 82 cm, from 62 cm.
A good sweater, looks very stylish. Quality is normal, for its price fire, such sweaters in Mas layout now about 2000 t cost
Excellent.
Excellent blouse, easy for the summer-September. It looks spectacular. On the growth of 180 cm norms
The jacket is chic, the threads do not stick out, everything is neat. Ordered on July 21, came on August 8
Amazing jumper INLOVE !
I really liked it!
No because this is so beautiful!! I love it so much!! The quality is amazing and soooo soft, I was surprised, also the sizing is very generous!! It only took just under two weeks to ship to the uk !!
The sweater is very cute, it came quickly! Within 19 days. The smell does not have, very soft and pleasant to the body. The size approached perfectly
Guys, the sweater was a bomb gun!! Came quickly, the quality of the norms;) Only I generally Xs, what will happen to it after washing
The material is very soft, beautiful. I'm delighted! Recommend the product!
Very nice but not the best quality.
The sweater is just beautiful, looks very cute. Butterflies are all in place, but, unfortunately, the gate was not large enough to sit down as in the photo
sooo cute!! thanks
Jacket grade
Baldage
It’s cute it’s kinda short
Norms
The sweater is so cute! The material is soft, cozy and warm, although synthetic. Came to Ukraine in 14 days - unexpectedly fast. Recommend the store and the sweater.
Cuteness working day ripped pattern, full calendar function
I'm delighted with this purchase) the thing is very neat and soft .. warm)) the size chart is the same; the store did not communicate, it came in almost a month///
Sweater Super!!!! I fell in love