SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Отличный купальник, очень довольна, сидит как на картинке, верх чуток великоват но его по бокам можно ушить. спасибо продавцу за быструю отправку, пришел тоже очень быстро
Цвет отличается от того, что на картинке. В жизни очень яркий красно-оранжевый. Расстроилась. Хотела апельсиновый. Качество норм. На параметры 84-72-97 подошёл размер S.
Aunque las medidas eran exactas , venía grande
На мои 95/76/100 большеват. Особенно верх. Надо было М брать
Я размера s-m, рост 164, вес 64, заказала L, большеват, можно было и М. Носить буду, пришёл очень быстро, меньше месяца
Купальник пришёл очень быстро, за неделю до Московской области. Цвет яркий, модель удобная.
Купальник красивый, яркий. Но единственный минус я заказывала купальник размера S, верх пришёл размера S , низ размера M. И низ получается очень мне большой
размер болше заявленного
Супер быстро , продавец отправил очень оперативно, спасибо , купальник класс, качество супер
Очень красивый купальник и цвет в реальности очень понравился. Доставка в пятерочку до Башкортостана за 15 дней.
Sizing is okay but the fabric is a thin cheap fabric
Купальник очень красивый ! Доставка быстрая !
Крутой купальник , на 42-44 , подошёл размер M
Very nice and true to size and measurements outlined - fast shipping as well du Germany
товар пришёл, но на 3 недели позже указанного срока! продавец отвечал на сообщения! при заказе ориентировалась на отзывы. на параметры об.г.95, об.т. 82, об.б.92 -s заказала и все подошло! плавки правда большеваты (немного).
купальник хороший, не супер, S на 85 62 88 маловат верх. ткань прикольная, модель села не очень на меня лично
מצויין בדיוק כמו בתיאור
Купальник очень хорошего качества, но трусики S на ОБ 90 немного большие
Beautiful swimsuit, but on the parameters: 86/67/90 and height 168, size S bolshevat (especially panties huge, L more like
The quality is excellent. On the Russian 40 size the village is good. No smell. In the bra there is a lining. The color is bright and saturated. I recommend to buy. To the Moscow region reached in 10 days.
very pretty bikini
Chic and quality, as in the photo
Really ugly, stitching made bad, dresses malissimo, the piece under is a mutandone grandma
Good swimsuit
Cool! Color! To Mosk. Oblast flew in 14 days