SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is of poor quality not full expectation
Shoes high quality sewn. Took the 37.5 size 38, fit. Well just on the heel seam and walking rubs. Best to avoid this напятника. Would a spanking. Store recommend
Shoes comfortable, light, but only for a narrow leg.
Arrived on time and in good furniture state
Special according to my wife, very comfortable
Arrived quickly in beautiful and light Chile
Too big. The 35 corresponds more to a 36. Too bad there is no 34
Very light comfortable, in the summer it is very good to run.
Tr Es satisfied with the product but the delivery man very disrespectful bad delivery thank you
The product is good, only take longer than the other stores.
I love it. Thanks.
Thank you very much and arrived in advance
Malomerit for 1 size. The description will shine. The mesh is thin, for one season, what is expected
Good afternoon, just received this pedidi, but the number 36 was small, what procedure to exchange at number 37 OR. Refund.
Nice sandals lower heal than I thought and slightly to big, but happy with my purchase.
At 24,5, 38 are great
In the design very well. The only detail the sole has no grip is smooth
Looks not the same color as in photo,also not so confortable and shoe sole hard plastic.
Excellent product quality, exceeded expectations, congratulations.
Size is good, very stink... I fly from the heel, not quite comfortable. Color matches.
Attention, when buy, buy 2 numbers above, my wife pants 37 and read in other comments and ordered 39 and was still a little tight.
A little smell .. i hope so Rub... took 38 size on the leg 36,5 .. straight, just...