SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i order the wrong size ,but i love it soft and comfortable❤
Excellent quality. Very neat and light.
I have a size 39 and not a narrow leg. Size 39 was perfect, the width is even spacious. So take a wide leg safely. Very light. Feet comfortable. Track tracked, came quickly. Reliable store.,
Shoe is super comfortable, the relatively fast, like!!
is good so far i like it
Beautiful, comfortable very soft. Like Ocean! If u pants 36 buy n ° 38 always 2 more numbers. Wear 36 bought 38 and served properly.
Very nice and comfortable, product equal to your description. It came fast. Thank you very much to the store.
Very good, very lightweight and especially comfortabl
Pretty, your uniform pink, on the other hand soles a little slippery, otherwise size well, take usual size
On the average fullness of the foot 24 cm took 38 size. What you need! Made neatly, slightly full-length are free, it is possible to wear with a socks. I took it as "sneakers for quick hiking weekend". Very comfortable and stylish. I plan to wear with linen beige trousers. Shoes are light and made qualitatively, I did not see the glue. There is a smell of glue, but not critical. I put it on the apartment/my age legs very conveniently. Thanks to the store, from 11 orders it is the fastest delivery. Love!
On Rus 38 took the length of the foot 25, came up perfectly, I recommend, the shoes are excellent
The color not very accurate. The size is 38 and less bad I ordered a 40 but the 39 if you are of fine feet it could be worth, they came with a strong smell of plastic or petroleo but with letting it
excellent goo quality good material very soft will ordr another one thank you
Product as described. Reinforcement to whoever buy mainly Brazilian numbering. Wear 35 if I had not purchased 36 would not on my foot. Recommend the store and arrived ahead of schedule.
Order received thanks, good quality
Thank you goods delivered very quickly. It's okay.
Another weaving, denser than in the photo, as in the cellophane bag of the foot-wet in 2 minutes. All-synthetics. The photos look better, there is an illusion that they are with holes, but it's not. Size-at 38-39 took 40, approached.
On a broad leg
The product fully corresponds to the description, delivery about a month! Light, high-quality, but I did not understand that with the size: there is nowhere on the marking itself, in one place there is a circle with the size that I ordered, before that I I shoes clearly along the length of the foot were always suitable, and here the size is large for two. How can this be ???
Slippers are very light, but there is a strong smell
I recommend it
The parcel was tracked, the description is accurate, it came even earlier. The shoes are very light, comfortable, thank you very much to the store. I will order more from this seller.
Great quality product, thanks
Good sneakers. Light, the size is the same, on a wide leg. Delivery is fast enough. I'll see, they will be worn) Thanks, I recommend.
Was fast, but the number was small was 37, would that be a 40