SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
when i got it it was broken one of the stitches wasn’t holding the strings so i had to break the stitching in the other one to make it even other than that i liked it and was able to make it look somewhat normal than that just wish it wasn’t broken
love it so cute
Me queda un poco grande, pero es súper bonito y de buena calidad estoy encantada
Precioso igual a la imagen, de muy buena calidad
Cute bikini nice quality
Качество не очень
Один из лучших купальников купленных на AliExpress. пример со вспышкой и без. цвет бирюзово- зелёный, приятный. Определенно советую
Очень классно сидит на теле
색도 귀엽고 좋아요 ! 다만 바스트때문에 좀 크게 샀는데 m시킬껄 그랬어요
якісно зроблено, розмір С повністю відповідає трохи трусики зависокі, думаю здам в ательє
Just like the photo, perfect!
Ужасно! Брала изумрудный, ткань самая дешевая и жесткая, никакого блеска и цвет другой, простой дешевый цвет морской волны, очень не красивый
Rapide et pas du tout déçu. Fidèle à la photo
Buena Calidad, lo recomiendo.
Отличный купальник и по цвету и по качеству ,рекомендую,девочки и мальчики )
цвет очень красивый. но верх сидит не очень удачно(
Color a bit different from pic
Beautiful… love it
amazing its like on pic very sexy and beautiful and fast shippinh. thank you very much love it
У меня не большой размер груди, поэтому лиф сел очень странно. Так как много ткани и ее нельзя расправить