SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
A beautiful handbag, ordered the same pink)
Small, only the keys and the phone fit into it. And so it's cool and I like it very much. Supeer
Top-end
Excellent handbag, I order the second time.
A wonderful bag, on the WB this costs 5 times more!!! I am very happy with the purchase
Handbag charm!Very long waited Only.
Well, very small, like a cosmetic bag. Sewn well. Thank you.
I certainly expected that she would be small, but I did not think that such a purse, keys and phone fit in and okay, although it's a pity that not every bottle will will fit in in addition to water flasks). Inside, some unfinished corners (this certainly does not interfere, but it is worth noting), the threads do not stick out, the quality is average, especially at the fabric inside, but. The chain is removed if desired. She came quickly, in about 4 weeks
Bag Wow!!!
The bag is good, the threads do not stick out. No smell. I like everything.
4 for the fact that inside the bag Tupo hole, terrible
Ada bag in general, some device! I remember in the 3rd century BC my mother had the same! Dad's fine. He used to dance with joy. In general, I advise the bereti bag!
Arrived goods quickly! The goods are happy!
Nice handbag. My daughter is happy. And this is the main thing)
Bag as bag Its price fully justifies
I liked the quality. At first glance, it seems that a small size, but everything you need is placed,-a phone, a wallet clamshell, and, all the necessary little things. Inside the handbag lining, there is no pocket. Lightning works properly. The chain with butterflies is removed (there are carabiners), and, you can put your thin strap to the handbag, more authentic. The belt, which is available at the handbag, is short, but quite comfortable, much lower than the armpits. Execution of eco-leather, decent quality, you can take, as an option, for walks. Shop, store and his product I recommend, everything is reliable. Delivery is fast, with notice from Ali Express.
She's small, only a phone and a purse will fit
The bag is very beautiful and pleasant to the touch, all the things I need fit me) Only at first I did not understand how to properly broadcast the chain, and so everything is fine)
Bag toy. Small at all. I wanted to buy for a walk. As a result, I had to give my daughter.
Great bag
Everything came on time, the handbag is not big, the chain is unfastened, the threads do not stick out, bought a teenager
very small so as an adult I really couldn't use it. but my neice loved it
Bag as in the picture, the quality is good, my daughter liked it!
Chic handbag
The bag went for a long time (problems with the customs), the track was tracked partially, we thought we would not wait and ordered it on wildberries. Got 2 totally identical bags, only 1-from 900 rubles, and this store has 270, the difference and what (not counting the price). My daughter is very pleased