SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very high quality cardigan. Soft. Convenient.
Chic cardigan! Nice body, color very cool) freshen any image! I love it
Perfectly fit the height 178, wear m.
Goods come quickly, well packed. The touch, very nice. Wear size 48 (take size L). Fit perfectly (loose, but not hanging). Very happy. Sewn all very well and carefully. Thank you!
Quality is the bomb! Recommend! It's very quickly, the month before! His height 165 and Russian size M ordered as M, all well come. Recommendation of the алигуру in instagrame
Very cool cardigan, super quality. Very happy shopping. After washing, do not shed, not deformed. The 44 can safely take m.
The quality is excellent, tight good knitwear. Very oversize. At me height 160, weight 55 kg, took the size S and slightly drowned
Jacket oversize option. I ordered s, it looks like a dress on me, but I wanted this style. With joy I wear with a T-shirt and leggings
I liked the cardigan very much. Bright, dense, heavy. Suitable for 42- 44 Russian. Sits like an oversize. Quality factory
Cardigan is excellent, very rich color
Sweater just super fast shipping
The jacket came quickly. At 42-44 took M. The jacket is soft, the quality is good. No smell. The size approached a small oversize. I thought to take s and it's good that I took more. I advise you to take it!
Nice cardigan. Very soft, heavy, flowing.
Quality and performance are excellent, very beautiful, soft.
For a very long time the store sent the order. On February 2, an order was made, the parcel came to the Primorsky territory on April 1. The quality is all good. In the picture it seems that the picture is larger.
Goods for growth up to 170 cm. On my height 180 sleeves well, and the length is not oversize, like a regular cardigan to the middle of the thigh, the size of the wear 46-48, ordered L
Very cool cardigan. My parameters are 96-78-98, height 167. I sat down as needed, an oversize. The quality is very nice.
Quality for 5 +. Very soft. Packed well.
Cardigan liked, good quality. Not as oversize as in the photo, but also not bad
Very cool cardigan. Bright colors, pleasant to the body, not much oversize. I'm very pleased, but if I knew, I would order a larger size. The first sent quickly, but could not deliver, immediately sent the second, came literally in a few days. I recommend, although the price has increased 2 times