SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Soft, super
I liked the cardigan very much. On the parameters 84/67/92 took the size s and came well, nothing is tight, sits spacious, you can even m it was to take for a greater effect of oversize. Threads do not stick out. The quality is pleasant, but I do not know how it will be worn and whether the spools will be. I advise you to buy. The store answered all questions
I'm delighted with the model, from quality! Pleasant to the body, good oversize, as wanted. On the growth of 164 There is a decent stock on the sleeve. The only thing, the store sent at the last moment, but, most importantly, sent. Thank you! Recommend!
Quality, looks very good!!!!
Very high quality jacket, excellent!
Good quality, ordered M, size a bit oversized but u like it. Satisfied with the purchase. Came to the US in two weeks
Jacket in dirty spots. especially noticeable on sleeves and collar
As in the photo, soft, pleasant to the body, odorless, not pricked, color as in the photo
I liked it very much, the quality is excellent
Super! Recommend
The quality is excellent, not prickly, color as in the photo, I recommend
Chic jacket. Very nice. Delivery is not very fast, but it is worth it at all 100.
The quality is excellent. Quite a long and decent oversize-for an amateur.
Great cardigan! Very good quality. At a height of 175 cm, at a Russian 44 m size, ordered M, sat well, freely, but the sleeve is a little short.
As in the photo. Size s came up perfectly. Height 170, composition-Blue
The green color is slightly different than in my photo. Take a smaller size, quite voluminous. You can and two sizes smaller, who do not have long hands. The label says 50% viscose. Washed in a washing machine at 30 degrees. There are signs that it is rolling quickly.
Thank you cardigan Super
Ordered on January 11, on the recommendation of the blogger, but with this product is not lucky, he certainly reached me, really a cardigan L, will fit only 1.65 and very thin. If you meter 1.75 and above and more than 70 kg then this thing is not yours!!! Twenty days they sent me an order, then twenty more days lay on the shipment in the end sent on March 1, and I received it today on March 11. Three months!!!
Cool Cardigan, elongated. looks stylish. delivery Fast. I recommend
I bought for 1800, I came here with such a long sleeves. Straight very much different and it is terribly visible. Opened a dispute at 1000, reverted, so I put 4 stars, not 1 as planned. I'll go to the studio to shorten the sleeve, although then they become short, the normal length of the second, which is longer. But at least the same. The quality of the material is not bad. But this situation with sleeves killed, as it can be♀& Middot;
Quality is just a gun, I first order a thing that I want to break through!
She's perfect! Very high quality, in my 46 size came up perfectly. Oversize.
Pleasant on the body, on the parameters 84/65/95 height 175 size M sat freely. Sleeves are not short.
Cardigan came in excellent condition, perfectly packed in a zip bag, even practically did not crumple. The quality is good, the lines are even, the threads do not stick out. Let's see how it will behave after washing. And I liked it very much!
Everything is fine, thank you