SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
The bag was yellowish, expected lighter and whiter. Sewn not neatly inside. Plastic fittings do not inspire confidence. I shoot two stars, I'm not happy. The child has not yet seen, let's see what he says. I did not communicate with the store, I came quickly.
Before Gomel came in 22 days, came SMS from white mail, took it from her. The bag is small, but roomy, somewhere toryaat thread, but slightly. The pattern is clear, on the height of 170 the maximum length of the strap to the thigh. (for the mess I apologize <3)
The handbag is small, but also very cute.
Handbag is small, the most it is for ordinary walks. All the most necessary to fit: Phone, believe-Bank, keys, headphones. There is a main pocket, very roomy, and small on the button. Slightly stuck out the thread, but it's not scary. The goods are very satisfied, girls, I advise!!
After reading other reviews, I thought it was gonna be smaller. However, the size is fine, personally. Otherwise, It is a really cute bag.
The bag came small and some more like a cosmetic bag
It's pretty cute. A little small but good.
It's OK.
Pretty small but I like the size. I’m able to fit my iPhone pro max, wallet, cable and power bank. Took awhile to get it to me abt 6 weeks to malaysia but that’s understandable. Seller was quick to ship the product
Very nice and arrived fast <3
Cute mini handbag. Stitched all is well, there are two pockets. The first small one on the button and the second one on the lock (quite roomy than it may seem at first glance). Fit the keys phone, wallet and so the only negative strap is short. In the photo completely pulled it out and with a height of 164 comes out like this. Drawing quality is good, the color is pleasant milk (but not white). Carabiners at the strap are plastic but look tight. Let's hope everything goes well. Thank you store!
Nice comfortable handbag! In it a lot of everything is placed, there are two pockets, a long strap. A little Milky, not the white color of the bag. Thank you!
it came super early and delivered in like 3 weeks. super good quality and soo cute. it's smaller then I expected it's more like a mini purse but I still love it
Nice bag! Miniature and neat-as I wanted. It came quickly, weeks for 3. everything is sewn neatly, nothing sticks out, does not stink, lightning is well sewn. The strap is long enough, it turns out to carry a bag over the shoulder. I'm happy with the purchase, I'll order the same to my girlfriends❤& Middot;
I didn't think he was so small. But cool, I'm scared
It's great, I come in a good one and sooner than expected
Very good purchase, good quality and fast shipping, I recommend✨
Goods didn't come
миленькая сумочка!!! пришла очень быстро
It arrived super fast, it is very small and portable, it is ideal to go out with the necessary♀️✨. The only problem is that it came to me with a lot of hylachas and a bit decayed.
The handbag is super, the phone fits perfectly, I liked everything. The only moment-the belt (over the shoulder), at first it seemed that it was too short, but then twisted its adjustment and everything became perfect.
In the photos it is bigger
its very cute!! i like it, it shipped really fast too and arrived in like 2 weeks :D
Very satisfied, the handbag is pretty small, came to the Moscow region just 2 weeks earlier. Quietly fit the phone, keys and some more trivia. Many write that the pen is small, but it quietly lengthens and good length to wear over the shoulder. Recommend.
The bag is normal, but not as big as in the photo. Phone money and maybe something else will fit in.