SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good, it is small and you can occupy it as a handbag or the man, super happy and arrive in less than 12 days!
The bag corresponds to the description, the order came quickly, the daughter is happy.
He arrived earlier than expected, in tracking information he appeared to me halfway but arrived today. It's very nice, very similar to the photo, maybe it changes the tone a bit but almost nothing. It looks good quality and is very nice, I highly recommend it!
lovely little bag did take forever to get here
Hope will arrive quickly
very quick mailing time
A pretty handbag for small things, thank you
Pequeña, perfecta para cualquier ocasión, buena calidad. Cabe mi celular, billetera, llaves. Me encanta!
just as described. very cute and it's only big enough for a phone, wallet, and a few small things. perfect for children.
I love it! It’s so cute and fits everything I need! Phone, wallet, mini Lysol and tide pen! So adorable!
stitching came loose very easily
сумочка хорошая, оказалась меньше, чем я думала. дошла до латвии за месяц.
The quality is so-so, but the daughter is very pleased,)
Very good! I won't take anything
Very nice and comfortable handbag. Two compartments. Phone and wallet are placed (wallet for cards)
размер меньше чем ожидалось, качество хорошее пришёл за месяц
A beautiful handbag, all the seams are very neat and qualitatively stitched, the picture is printed perfectly. Sufficiently roomy, a long handle (the keychain does not go in the kit, it's already mine;) came to Moscow in just 13 days, very quickly
A small, neat handbag. My daughters liked it. Shipping fast. I recommend to buy.
adorable bag!! I love it so much! Very spacious and fits all of my things!
мне нравится
The parcel came, the handbag is small enough, but madly cute Delivery fast, came for a month Definitely recommend
прекрасная сумочка! очень доволен^^ одна из лучших моих покупок;)
сумочка кайфик , маленькая , в мини-кармашек поместится пачка сигарет точно или большая одноразка , в большой с радостью лопата в виде телефона залезет и ещё место останется. ремешки лучше отгладить , крепления пластик , так что лучше кирпичи не таскать. кто-то говорит что ремешок короткий , ну так лол , его можно оттянуть , для чего существует штучка специальная , так что насчёт этого не бойтесь , хотя я низковата , может поэтому. в общем , берите не пожалеете !! inst: deus.exx.machiina
Perfect condition and as seen in the image, I arrive in 26 exact days, said it would arrive in November but arrived before the time, it is beautiful is small but beautiful to wear the necessary
Miniature but very cute It's been a month.