SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These are like walking in a cloud!
these are very comfortable....luv them
The shoes are super soft very comfortable, amazing pattern exactly as pictured my son is 11 years and loves you thank you
no complaint
Howdy thanks for the order is exact as described to my daughters loved after Buy More recommend store is aware they receive thy purchase.
Turned out to be bigger, but pleasant
Excellent shlёpki, quality is good. Recommend!!!!
So cute
Very lovely and comfortable
Comfortable. Pattern printed carelessly
Great slides
Seller helped with size soft slippers comfortable beautiful
Beautiful and very comfortable
I sell of these fast. Will be ordering more.
SUPER comfortable and arrived earlier than expected thanks to the store for their great work
Quality goods. Order for size smaller, from your
Perfect except the size that is just I made 39 I took 40/41 and it's just. And a small defect of drawing transfer on the pair with the small characters. Fast Delivery 10 days
Perfect really after I think its small size
Very beautiful but ask for your size exactly I asked for 38/39 large and size 37 mariyha and color darker than the picture point
Excellent-delivery to the Moscow region for 2 weeks. Bad-does not match the size table: the child for the foot 26.0 cm ordered size 11, according to the table it is written that this size for the foot 26.5 cm. Great for 1.5-2 cm!!! I have 27.5 cm stop and this size is me with stock! But the sneakers really liked the child and I had to buy them for the second time, now size 10.
Super très sympa satisfait Merci
Super nice delivery very very fast
Instead of 8,5 for 39 Ros. Sent 40-41. Just my husband suitable for giving. Thank you.
Totally wasted of money, going to Salvation Army again! The slippers itself was cute, but my god! they’re so wild I couldn’t walk on it, I think of myself have fat feet, but this slipper must wear socks to be fit in and walk on it, if you’re not going to wear socks or have super wide feet, I wouldn’t bother with it.
Mal