SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
She loves these
Absolutely beautiful my son loves them. They are well made thank you store.
Slaps are soft. For the House will go. Thank you for the speed came quickly.
Very good slippers, beautiful and very comfortable, and if the wide leg like mine, just super!!!!! thanks to the store and delivery fast to Moscow
Ten out of ten, top slates! Very cool!
Very comfortable and nice, order your number sizes well! I barely take 13 days to get to Spain
Bien
You need to order the size in size, not the size more, like me, so cool
Slippers are cool, I usually take shoes 39 size, stop 24-24,5, here I took a little more, but in general will go) I recommend
Be pretty you can get it
Excellent sneakers for 37 size is ideal.
Beautiful, thanks
Loved and is like the picture
Good, soft slippers. Slightly voluminous look at the leg, but this is expected
At 36 the size took 37/38. I didn't. Slightly malomerki.
I ordered 7 for 37 Russian size. Came 38-39. It does not look very critical. Not as soft as expected. Like normal slaps
Slaps are soft, comfortable. But, the color does not match the description, I came closer to the beige, not white, keep in mind when ordering!!!! Opened a dispute, the store returned part of the cost.
Chic sneakers, already waiting for heat to walk in them))
a lil big
The store canceled the order and returned the money (
Too wide and big on my feet
They are very steep, at their Exactly 38 times, took 8 times, on the podroshva 38-39, I'm straight in size. My leg is not wide, but I think it will be good on a broad leg. Soft heel, straight springs, I think, soon it will be doubt or so should it be? In the sock we'll see. Recommend
Slates are just a bomb, came quickly
Excellent slippers fast delivery
Just gorgeous! No foreign smell! Mega soft and light! Many thanks to the store! I will order more!